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Customer Service Manager

1 month ago

Balgowlah, Australia Insight Australia Travel Full time

**Customer Service Manager - Insight Australia Travel (IAT)**

**Position Overview**

Insight Australia Travel has specialised in tailor made Australian travel arrangements for groups of all sizes, ages, budgets and interests.

As Customer Service Manager your role is to oversee specific group bookings from conversion through to post travel services and implement value-added services to enhance the customer experience and drive continuous business improvement. This involves close liaison with all stakeholders, in particular the booking agent and local suppliers. It requires an in depth knowledge of Australian tourism destinations and travel networks.

Essential Skills:

- At least 2 years proven experience in similar roles
- Fluent is spoken and written German
- Excellent leadership and people management skills, with the ability to inspire and develop a high-performing team.
- Strong understanding of customer service principles and practices, with a customer-centric mindset.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficient in using customer service software and CRM tools.

Salary - $80k - $90k depending on experience levels.

Insight Australia Travel

ABN - 49 651 429 542

7 Clarence St

Balgowlah, NSW, 2093

**Salary**: $80,000.00 - $89,999.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- Must be fluent in written and spoken German

**Experience**:

- customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person