Asm Administrator

2 months ago

Sydney, Australia Pinpoint Talent Full time

Initial 6-month contract
- Lucas Heights, Sydney location
- Federal Government Agency

We are looking for an ASM (Alemba Service Manager) Administrator with experience in system administration to join a federal government client on an initial 6-month contract.

This role is based in Sydney (Lucas Heights) with initial work to be carried out on site 5 days per week, after which time hybrid working options may be available.

In this role you will join a team to support with ongoing administrative tasks with Alemba ASM 10.4.24. You will be responsible for building form workflows, testing form workflows and productionising form flows, functionalities and performing general ASM administrative tasks.

**Accountabilities**
- Manually re-build the workflows identified for Alemba Service Manager instance
- Manually re-build the workflows identified for migration from the vFire Service Manager instance to the Alemba Service Manager instance
- Restructure of the Task Details screens as workflows are being migrated
- Setup the Delegation functionality for Users to define their own delegates for notifications and user approvals
- Configure the search options for search fields in Core & the Portal
- Simplify the Self-Service Portal, allowing for easier navigation by Users
- Generate a Service Request Catalog for Users to search of services to request
- Assess identified business requirements with intent to build and migrate forms.
- Identify and liaise with key stakeholders
- Create a process documentation
- Troubleshoot and resolve issues related to ASM.
- Provide support to the system users as required.

Please note that you must be an Australian citizen to be considered for this opportunity.

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