Workplace Concierge Support

3 weeks ago

Brisbane, Australia Colliers International Full time

Company Description

Colliers is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial people with high integrity choose to make a difference.

We currently have a great opportunity for YOU to accelerate your success by joining our Workplace Management Services team. This division of Colliers is designed for premium businesses that desire best in class service for their guests and employees.

We create, curate and manage workplace experiences.

**Job Description**:
This dynamic workplace support role is ideal for experienced customer service professionals ready to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways.

**As a custodian of the workplace, you are responsible for**:

- Welcoming visitors and providing secure building access
- Maintaining immaculate presentation of lobby and reception areas
- VIP escort and hosting
- Client Suites and Executive Boardroom support
- Administration, operation and management of the workplace
- Audio Visual and basic IT support
- Meeting room management and set-up
- Ensuring the workplace is presented, maintained and utilised the way it was designed
- Facilities administration and mail / parcel management
- Assisting employees with day-to-day enquiries
- Responding to and implementing changes to the workplace and processes as required
- Inducting new employees into the workplace
- Assisting with visitor arrival, access control and contractor management

**Qualifications**:

- Experience working in office administration, IT support or a premium service environment including 5-star hotel or airline
- Passion for delivering outstanding customer service
- Experience in engaging with VIP clients as well as the ability to engage with and develop relationships with a diverse range of people
- Genuine respect for others that shows in every interaction with clients, employees and contractors
- Exceptional work ethic, energy and a positive attitude
- Ability to work in a fast-paced environment, whilst maintaining composure and creating memorable interactions within a short time frame
- Attention to detail
- Immaculate personal grooming
- Excellent verbal and written communication skills
- Problem solving skills, the ability to anticipate needs and a desire to go above and beyond for customers
- Proficiency in Microsoft apps - Outlook, Teams, Word, PowerPoint & Excel
- Availability between 7am-7pm for a rotating roster
- Full working rights in Australia

This is 12-month Parental Leave placement - with potential to extend.

Additional Information

We are passionate about what we do; we are even more passionate about our people.

Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you’ll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.

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