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Project Support Officer

4 months ago

Burwood, Australia Paxus Australia Pty Ltd Full time

Posted 13 February 2024
- SalaryAU$40 - AU$50 per hour
- LocationBurwood
- Job type Contract
- DisciplineProject Services + Transformation
- Reference264619

**Job description**:

- **4 month contract with high potential for extension**:

- ** Hourly rate up to $50/ph**:

- **Hybrid Working Environment
- WFH/Office**

A highly respected government department is seeking a **Project Support Officer** to join their team.

**What you'll do**:

- Be the first point of contact for inquiries and complaints about registered community housing providers.
- Investigate complaints by gathering information, contacting providers, and keeping complainants informed.
- Manage complaints and cases in the organisation's system.
- Contribute to investigations by attending and recording interviews.
- Report on trends and patterns in complaints and cases.
- Organise meetings, crafting agendas, securing venues, managing catering, and ensuring clear communication through detailed minutes.
- Transform raw data into actionable insights, driving informed project development and implementation.
- Become a research powerhouse, gathering and analysing information to empower the project team and officer.

**What you bring**:

- Strong communication and interpersonal skills, especially with people who may have complex needs or disabilities.
- Excellent organisational and time management skills.
- Experience in **preparing correspondence and reports**:

- ** Solid stakeholder management experience**:

- Ability to work independently and as part of a team.
- Commitment to accuracy, attention to detail, and confidentiality.
- Experience in the **community housing sector or regulatory environment is beneficial**.
- Experience **using Salesforce-based systems is beneficial**.