Food and Beverage Supervisor

5 months ago

Penrith, Australia Panthers Penrith Full time

**Panthers **Penrith **are seeking an enthusiastic, dedicated and customer focused individual to join their friendly team.**

**About the Role**:
We have an exciting opportunity available for a passionate and energetic individual to be the face of our latest food and beverage outlet. Being part of a collaborative team you will lead our team to create an amazing experience for our members and guests. We are looking for someone who shares our positive ‘can-do’ attitude and is ready to jump straight into the position and make it their own.

**Your main duties and responsibilities would include, but are not limited to**:

- Maintaining high levels of customer service to our members and guests at all times;
- Managing the day-to-day operations of our food and beverage outlet;
- Shift and staff management including performance management and disciplinary action;
- Assisting employees and customers with any enquiries;
- Ordering of stock;
- Rostering of staff and managing staffing levels;
- Managing conflict resolution and customer complaints;
- Completing Daily Shift Reports and following up on corrective actions;
- Daily cash reconciliation, handling and processing;
- Develop strategies to help drive customer engagement;
- Ensure all areas are presented and cleaned to a high standard at all times;
- Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times and;
- Adhering to Panthers policies, procedures and legislative requirements.

**To be successful in this role you would need to possess the following**:

- At least 1-2 years’ previous experience in a supervisory or management role within the hospitality industry;
- Fantastic written and verbal communication skills;
- Exceptional shift management and customer service skills;
- Ability to deal with complex situations and make effective business decisions;
- High standard of personal grooming;
- Food, wine and beverage knowledge;
- Current RSA/RCG qualifications;
- Food Safety Supervisor Certificate preferred and;
- Relevant qualifications in Hospitality and/or Management would be advantageous.

**Why work for Panthers?**
- Work within a supportive team who prides ourselves on giving back to our employees
- Enjoy a 40% discount at any Panthers owned food outlets
- Enjoy a 20% discount on Panthers merchandise
- Award and recognition programs
- Learning, development and career growth opportunities
- Enjoy staff get-togethers and much more

You will excel in a multi-skilled team environment, and enjoy providing magnificent customer service. You are required to be flexible and reliable as you will need to be available 24/7 to work as required **including nights, weekends and public holidays.**

**If that sounds like you, we’d love to hear from you**

No recruitment agencies please

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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