Team Leader Support Worker Mental Health/ Personal

2 months ago

Epping, Australia Marble Care Full time

**About Marble care**:
Marble Care is here to make a difference in people’s life through continuous and appropriate support and care. Marble Care is committed to deliver a highly personal, responsive, and client-focused service to people needing to access disability support services.

**About the role**:
We are looking for a passionate Team Leader to join our disability support services to lead the operations of our SIL homes.

You will be responsible for managing a team of disability support workers whose role is to support the clients whilst in our care. Using your organizational and leadership skills we are looking for someone who can take the service to the next level and guide the team in providing high standards of supports and service.

The Team Leader manages the day-to-day operational requirements, work distribution and outputs of disability services and Support Workers across multiple locations in compliance with legislative, regulatory and funding guidelines and Marble Care policies and procedures.

The Team Leader is the key contact and relationship champion with individual clients and careers. They ensure a strong customer service ethos is implemented in the delivery of timely services. They seek to ensure any client complaints are dealt with at a local level to the satisfaction of clients and careers and in line with organizational expectations.

**Responsibilities**:

- Ensure the team complies with Disability Services Act Standards, other relevant legislation and Life Without Barriers policies
- Manage conflict, provide coaching and developing opportunities and address performance issues within your team
- Ensure the team complies with Disability Services Act Standards, other relevant legislation and Life Without Barriers policies
- Manage conflict, provide coaching and developing opportunities and address performance issues within your team
- Provide individual support services and direct care for people with disability
- Support the client in community participation programs
- Provide accurate and detailed incident reports, progress notes and shift handovers
- Supporting with Domestic activities and assistance with personal care
- Manual handling including hoist transfers - manual, electric / assisted standing
- Medication assistance
- Assist with meal preparation
- Willingness to work with individuals with complex behavior's of concern
- Maintaining records of client progress

**About you**:

- Experience: Someone who has experience in mental health and personal care assistance
- Respect: You commit to treating others in a professional manner with consideration, mutual trust, courtesy and cultural diversity.
- Communication: You undertake to communicate information in the most appropriate manner, accurately, promptly and with sensitivity to the people we support.
- You will respond constructively to any information received.
- Support: You will support others by listening, encouraging, inspiring and acknowledging individual contributions. You will be consistent in your actions and actively seek to lead others by example. Positive
- Attitude: You will strive to maintain a positive working environment. Each team member will endeavor to inspire and encourage each other. Professional
- Development: You will each take an active role in developing your skills and knowledge to ensure the best service provision possible to the people we support. You will recognize the strengths in others and seek innovative ways to share knowledge and learn from one and other.
- Teamwork: You will seek to understand your colleague’s roles and support requirements.
- Accountability: Irrespective of your position within the organization, you will be accountable to the people we support, your colleagues, direct support staff and the mission and vision of focus

**Requirements**:

- Previous experience as a team leader is preferred
- Someone who has experience in mental health and personal care assistance
- Ability to work independently and effectively manage time
- Ability to support participants to achieve social and self-care goals
- Effective verbal and written communication skills
- Certificate III in Individual Supports /Disability Cert IV or equivalent
- Current First Aid and CPR
- NDIS Worker Screening check
- Current Working With Children’s Check or willingness to obtain
- Current Australian Driver's License

**What we can offer you**:

- Hourly rate in line with the SCHADS awards 2024
- Flexible hours and the opportunity to work with a diverse community of individuals and families
- Options to work weekdays, evenings, weekends and overnights

**Job Types**: Full-time, Part-time

Pay: From $33.03 per hour

Expected hours: 38 per week

Licence/Certification:

- Working with Children Check (preferred)
- National Police Certificate (preferred)
- Driver Licence (preferred)
- NDIS Worker Screening Check (preferred)

Work Location: In person

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