Client Service Officer

2 months ago


Parramatta, Australia APG Workforce Full time

Government Contract - possible extension
- Sydney/Parramatta Location
- $41.59 per hour + Super

APG is currently seeking an experienced Client Service Officer for a 3-Month contract within a Parramatta Government Sector.
- Role: Client Service Officer
- Pay rate: $41.59 plus super
- Duration: 22/05/2023 - 09/08/2023
- Location: Parramatta - 5 days in the office.

The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.

**As a Client Service Officer, you will**:

- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues
- Deliver high quality, respectful, consistent, empathetic and timely services to customers that are in line with NSW Trustee & Guardian’s Customer Excellence Principles.
- Work closely with staff from Estate Planning & Administration and Public Guardian divisions to achieve quality outcomes focused on customer need. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration.
- Exemplify high performance through Exemplify high performance through role modelling



  • Parramatta, Australia Easy Authoring Full time

    **Contract role till the 30th of April with possible extension.**: - **Hourly pay rate up to $41.59/day.**: - **Onsite work location: Parramatta office.**: - **Immediate start.** **PURPOSE OF THE ROLE**: You will independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong...


  • Parramatta, Australia Salt Recruitment Full time

    We have not one, but three exciting opportunities available for Client Service Officers to join this growing state-government departments team. If you are a dynamic individual and enjoy delivering high-quality services that prioritise customer excellence, then this role is for you!! If you are ready to make a significant impact and grow professionally, we...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...


  • Parramatta, Australia Talent International Full time

    australia parramatta contract au$27.20 - au$41.59 per hour**Talent International** is currently recruiting for a **Client Service Officer **to work for an** NSW Government client **based in **Parramatta(Office-based)**. This is contract role **2-months contract with the view to be extended.** The role is paying **$27.20 - $41.59 per hour plus super...


  • Parramatta, Australia Quay Appointments Full time

    **Contract Type**: - Contractor**Location**: - Parramatta - New South Wales**Industry**: - Business Support**Contact Name**: - Sarah Bonzer- **Contact Phone**: - 02 8257 0500**Date Published**: - 24-May-2023**Role Title**: Client Services Officer **Start Date**: ASAP **End Date**: Initial Contract of 3 Months with the possibility of extension...


  • Parramatta, Australia APG Workforce Full time

    3 Month Assignment - Government Role - $35.00 Per Hour + Super - Part Time - 2 days per week APG is currently seeking an experienced Genealogical Researcher for a Part Time 3 Month Assignment within a Parramatta Government Sector. - **$35.00 Per Hour + Super**: - **3 Month assignment with high possibility of extension**: - **Parramatta Location**: -...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150 Maitland, NSW, AU, 2320 Wollongong, NSW, AU, 2500 Newcastle, NSW, AU, 2300 Gosford, NSW, AU, 2250 Broken Hill, NSW, AU, 2880 Port Macquarie, NSW, AU, 2444 Albury, NSW, AU, 2640 Lismore, NSW, AU, 2480 Wagga Wagga, NSW, AU, 2650 Sydney, NSW, AU, 2000 Bathurst, NSW, AU, 2795- Req ID: 59196**Client...


  • Parramatta, Australia SB Recruitment Pty Ltd Full time

    **The Company...** Our client is a well-known organization who are responsible for helping local communities first hand. They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential. They are looking for a passionate, empathetic and dedicated Client...


  • Parramatta, Australia Alexander Appointments Full time

    $34 per hour + Super | 38hours per week - NSW State Government | Hybrid Parramatta + WFH - ASAP Start | Estimated 2month temp assignment, strong potential to extend - **$34 per hour + Super | 38hours per week**: - **NSW State Government | Hybrid Parramatta + WFH**: - **ASAP Start | Estimated 2month temp assignment, strong potential to extend** **About the...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Courts, Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150 Liverpool, NSW, AU, 2170 Blacktown, NSW, AU, 2148 Fairfield, NSW, AU, 2165 Penrith, NSW, AU, 2750 Bankstown, NSW, AU, 2200 Mount Druitt, NSW, AU, 2770 Windsor, NSW, AU, 2756 Katoomba, NSW, AU, 2780 Surry Hills, NSW, AU, 2010- Req ID: 59905**Greater Sydney Court...


  • Parramatta, Australia Easy Authoring Full time

    **Contract role till May 2024 with possible extension.**: - **Hourly pay rate up to $43.28/hour + Super.**: - **7 hours a day. 35 hours a week.**: - **Work location: Parramatta office.**: - **Immediate start.** **PURPOSE OF THE ROLE**: As a part of your role, you will be responsible for developing strategies and making substitute decisions to manage...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin- Location: Parramatta, NSW, AU, 2150 Gosford, NSW, AU, 2250 Sydney, NSW, AU, 2000 Newcastle, NSW, AU, 2300 Wollongong, NSW, AU, 2500 Port Macquarie, NSW, AU, 2444 Broken Hill, NSW, AU, 2880 Lismore, NSW, AU, 2480 Wagga Wagga, NSW, AU, 2650 Maitland, NSW, AU, 2320 Albury, NSW, AU, 2640- Req ID: 59193**Client Service...


  • Parramatta, Australia Australian Taxation Office Full time

    Tax Practitioners Board, Client Services - Parramatta,Sydney CBD - Ongoing/non-ongoing, full-time/part-time, $67,577 - $72,908 + 15.4% super We are seeking motivated and experienced Officers to join our Client Services team in the Tax Practitioners Board. You will build and maintain positive relationships with clients and make informed decisions when...


  • Parramatta, Australia Ashdown Consulting Full time

    $38.8 P/H Incl. Super - 12-Month Contract - Eastern Creek/Paramatta **Client Support Officer | 12 Month Contract | $38.8 P/H Incl. Super** - $35 per hour + super - 12-month contract - Eastern Creek/Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier...


  • Parramatta, Australia HCF - Member Service Full time

    About the role As a Provider Service Officer, you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional phone based communication skills and experience and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience....


  • Parramatta, Australia The Bradford Exchange Full time

    We are currently recruiting multiple Inbound Client Service Representatives to be a part of our high volume call centre in Parramatta. You will be responsible for assisting our customers via our inbound call centre with placing orders and account queries. The aim of our Client Services Team is to provide an exceptional level of customer service to our loyal...


  • Parramatta, Australia Agile Recruitment Full time

    The clientele of this NFP need a service focused NDIS administration expert to work with them to achieve the best outcomes for funding and reach high service levels. - Excellent culture | Opportunity for growth - Parramatta area | Value Add role - Full time permanent role | hybrid working model Our client is an established organisation in the disability...


  • Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...

  • Client Executive

    7 days ago


    Parramatta, Australia Aon Corporation Full time

    Posting Description: **Client Executive** *** **-** *** **12 month Fixed-Term Contract** Aon Affinity is looking for a Client Executive to support the servicing of a portfolio client accounts in the entertainment industry including musicians, performers, Film & TV companies, dance companies, Photographers, Event Managers and Event & Festival...


  • Parramatta, Australia NSW Government -Department of Education Full time

    Ongoing Full-Time - Hybrid working opportunities (we currently attend the Parramatta office 1 day per week) - Salary Range - $75,992 - $83,211 + super (Clerk Grade 3/4) **About the Department of Education** The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and...