Manager (Customer Liaison Officers)

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

In the role of Manager (Customer Liaison Officers) you will manage the day-to-day operations of Translink's frontline customer service team, the Customer Liaison Officers (CLOs). Some of your responsibilities will include:

- Resource management through recruitment, induction, training and development, rostering, performance management and off-boarding of CLOs. Plus develop, implement and manage team operating procedures to ensure the safe and effective delivery of the CLO workforce. Collaboration with key internal clients to develop and implement strategies to help promote and educate customers about the Translink network, products and services, through the CLO workforce. - Evaluate, plan, implement and manage Translink's attendance at community and special events, proactively targeting events that support Translink's goals and strategies. Undertake briefing and debriefing sessions with CLOs for major projects and special events to ensure consistency and accuracy of information and to provide any specific requirements, challenges or issues (including crisis management of unforeseen events and weekend event management).

Applications to remain current for 12 months.

**Job Ad Reference**: QLD/527006/23

**Closing Date**: Thursday, 30th November 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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