Consumer Liaison Coordinator

5 months ago

Richmond, Australia Mercy Health Full time

**ABOUT THE **ROLE**:Consumer Liaison Coordinator
**Summary of the role**:The Consumer Liaison Coordinator will provide seamless feedback management and resolution in collaboration with various Mercy Health employees. The role encompasses the requirements of the Statutory Duty of Candour (SDC) process as outlined in the Quality and Safety Act 2022. Provide timely communication and documentation to consumers and families taking into account their cultural and linguistic needs. As a part of this role, you will assist Mercy Health in strengthening its commitment to being a truly person-centred organisation**.**
- Type of employment Permanent Full Time
- Location/Facility: Located at Richmond Head Office, travel to both Werribee Mercy Hospital and Mercy Hospital for Women will be required.
- Primary Purpose/focus of the role As a key member of the Patient Safety and Experience Team, the Consumer Liaison Coordinator is responsible for gathering and responding to consumer feedback. In addition to engaging directly with consumers and their families, the CLC ensures that consumer concerns are satisfactorily addressed at an individual level. This position is responsible for managing SDCs, facilitating meetings as well as ensuring documentation is delivered in a timely manner. It is the responsibility of the CLC to collect and analyse data, to identify trends in feedback and SDCs, and to facilitate systemic change in conjunction with the broader Patient Safety and Experience team.

**ABOUT YOU:
**Essential**:

- Excellent interpersonal and communication skills (both verbal and written) - Demonstrated ability to work collaboratively. With a clear consumer focus Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Page 4 of 4 - Demonstrated negotiation, conflict management and conciliation skills - Excellent time management skills - Dynamic and innovative approach to problem solving

**Desirable**: - Tertiary qualifications in a health related discipline - Knowledge and experience in a health service provision - Knowledge of medical terminology - Knowledge and experience of Riskman - Knowledge of relevant legislation and industry best practice in both consumer feedback and SDC

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Marisa Marioli Manager Feedback and Duty of Candour

Manager Feedback and Duty of Candour Marisa Marioli

0478 268 959

  • Retail Brand Development Executive

    6 months ago

    Richmond, Australia Consumer Products Games & Publishing Full time

    Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of...

  • Executive Assistant

    1 month ago

    Richmond, Australia Superior People Recruitment Full time

    Job Title: Executive Assistant - Project LiaisonAbout the Role:As an Executive Assistant, you will play a pivotal role in a dynamic team at Superior People Recruitment. Your responsibilities will include:Project Liaison: Collaborating with all departments on current and future projects, providing a holistic view from sales through to operations.Planning and...

  • Building Community Connections as a Family Liaison Officer

    7 days ago

    Richmond, Australia APS Full time

    About the RoleWe are seeking an experienced and energetic individual to join our team as a Family Liaison Officer in Richmond, NSW. This role is part of the Defence Members and Family Support (DMFS) team, which provides a range of programs and services to support Defence families.Job SummaryThe Family Liaison Officer will play a vital role in engaging with...

  • Events Coordinator

    6 months ago

    Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Marketing academics or jr level experience in Brand or Trade Marketing desirable - Great opportunity to join a successful Pharma business seeing ongoing growth - Permanent FT role, 5x days in office in popular East Richmond **About DBG Health**: DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800...

  • Executive Assistant and Project Coordinator

    3 months ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Hours: 76 hours/fortnight Salary: TBC Location: Mercy Health Corporate Office, Richmond Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Paula Stephenson, 0404095733 Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the...

  • Religious Community Liaison Officer

    4 days ago

    Richmond Hill, Australia Townsville Catholic Education Full time

    About the RoleColumba Catholic College, Charters Towers is seeking an experienced and dedicated Religious Community Liaison Officer to commence as soon as possible. This term-time, permanent position requires 8 hours of work per week.The successful candidate will be responsible for fostering opportunities for faith development among students and advancing...

  • Defence Family Engagement Coordinator

    2 weeks ago

    Richmond, Australia APS Full time

    About APSAPS is a leading organisation in Defence Member and Family Support, dedicated to enhancing the lives of Defence families.The RoleWe are seeking an experienced Family Liaison Officer to join our team in Richmond. The successful candidate will play a vital role in engaging with Defence families, key stakeholders, and the wider community.Key...

  • Production Coordinator

    6 months ago

    Richmond, Australia Nomad Coffee Group Full time

    **Introduction**: Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn. Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we...

  • Administrative Coordinator

    3 weeks ago

    Richmond, Australia Superior People Recruitment Full time

    Executive Assistant RoleAs a key member of our dynamic team, you will play a pivotal role in ensuring seamless operations.Key Responsibilities:Project Liaison: Collaborate with all departments on current and future projects, providing a holistic view from sales through to operations.Planning and Organisation: Efficiently manage company schedules and affairs...

  • Business Operations Coordinator

    7 days ago

    Richmond, Australia Superior People Recruitment Full time

    Job OverviewWe are seeking a highly organized and proactive Executive Assistant to join our dynamic team at Superior People Recruitment.About the RoleThis is a pivotal position that requires exceptional organizational and multitasking abilities. As an Executive Assistant, you will play a crucial role in managing company schedules and affairs, ensuring...

  • Supply Chain Coordinator

    1 month ago

    Richmond, Australia Symmetry Human Resources Group Pty Ltd Full time

    We're seeking a Supply Chain Coordinator to work within the beverage industry. This role involves developing a consensus-driven demand forecast for both domestic and international sales channels.The ideal candidate will have a strong understanding of business partnerships, excellent communication skills, and the ability to work autonomously.Key...

  • Bay Audiology Client Care Coordinator

    5 months ago

    Richmond, Australia Amplifon Group Full time

    Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional client care...

  • Real Estate Development Coordinator

    2 weeks ago

    Richmond, Australia 7-Eleven Full time

    Job DescriptionIn this exciting role, you will play a crucial part in the growth and expansion of 7-Eleven's property portfolio across Australia. As a Property Development Administrator, you will be responsible for coordinating various activities related to property development.About the RoleMaintain accurate records in our CRM system, ensuring all property...

  • Account Coordinator

    7 months ago

    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: - Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions...

  • Facilities & Administration Coordinator

    5 months ago

    Richmond, Australia CBM Australia Full time

    Facilities & Administration Coordinator - Hybrid role with 2 days a week in our Richmond office, and flexible work arrangements. - Perfect role for a recent graduate - Additional salary packaging up to $15,900 + meals and entertainment card up to $2,650. **About us**: At CBM Australia, our mission is to end the cycle of poverty and disability. Through our...

  • Bay Audiology Client Care Coordinator

    6 months ago

    Richmond, Australia Amplifon Group Full time

    Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional client care...

  • Community Engagement Coordinator Hc

    5 months ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE **RO**LE**: Community Engagement Coordinator Home Care** **Summary of the role: The primary responsibility of the Community Engagement Coordinator Home Care is to promote the Mercy Health brand and build and strengthen relationships with key referral networks. The Community Engagement Coordinator Home Care will report directly to the General...

  • Program Coordinator

    6 months ago

    Richmond, Australia CBM Australia Full time

    Permanent full-time role with a minimum of 2 days a week in our Richmond office. - Flexible/Hybrid working arrangements. - 5 additional days of leave. - Salary packaging benefits. **About us**: At CBM Australia, our mission is to end the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help millions of people...

  • Sales and Marketing Coordinator

    5 months ago

    Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...

  • Marketing and Business Growth Specialist

    2 days ago

    Richmond, Australia REA Group Full time

    At the REA Group, we are not just a digital business, but a leading global company that has grown significantly from humble beginnings. Our bold goals aim to change the way the world experiences property, making us a key player in this industry. Whether you're looking for your next home or seeking to finance one, we are here to assist you every step of the...