Intake Officer
2 weeks ago
**Benefits**
- $65,000 to $80,000
- Full time employment
- Skills and development allowance up to $10,000
- Supported professional development opportunities
- Reimbursement for travel and use of your own vehicle (via fuel card)
**About Us**
Care Services Australia is a national community services organization. We are a government-approve service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS). We have a clear vision to provide quality care services to the community. We are specialized in providing the highest quality care for older members of the community, as well as individuals with disability.
**Role Overview**
The **Intake/sign up Officer** is a position to support Care Services Australia's Growth.
The role of The **Intake/sign up Officer** has been developed to deliver person-centered onboarding services to new and prospective clients, as well as providing high quality and effective support to our participants and home care packages consumers during onboarding process. This role requires efficient administration and communication skills
**Duties and Responsibilities**
The **Intake/sign up Officer** position has the following duties and responsibilities:
- Provide consumer and participants with correct and up to date information about their funding and services required
- Understand Care Services Australia, services and provide referral pathways for clients and their families
- Provide quality client service to potential, new clients with the aim of meeting these client needs efficiently and effectively and provide the best possible services
- Face to face visit for onboarding purposes
- Completing all mandatory and compliance onboarding and assessment documents
- Entering client information into the client management system
- Allocation of the new consumers or participants to the care manager
- Liaising with different department to support new onboarded clients
- Promoting Care Services Australia within communities, referring agencies and relevant providers
- Ensure clients are supported in their engagement with the service through working collaboratively and cooperatively with clients and Care Services Australia team
- Develop and maintain positive stakeholder relationships and engagement and build networks to promote and market Care Services Australia Brand
- Escalate any issues of concerns to the Operations Manager including risks to reputation, service limitations and complaints
**Key Selection Criteria**
- Knowledge of aged care and disability sectors, including funding and policy protocols
- Relevant Qualifications in social services, Nursing, mental health, and community services or other fields related to Service Coordination
- Relevant Qualifications in client service, business development, communication or other fields related to Service Coordination
- Experience working with aged care consumers and their families
- Experience working with the people with disability, their families
- High level computer literacy skills (Microsoft Office and client service software or similar)
- Experience working in a multi-disciplinary team
- High level of written and verbal communication skills
- Time management skills to effectively manage workload and meet deadlines
- Current Police Clearance check
- Current Working with Children Check
- Current Driver’s License and comprehensively insured and registered vehicle
- Working week is 5 days a week - Friday to Tuesday.
**Location**
Ashmore, Gold Coast, Queensland
**Salary**: $65,000.00 - $80,000.00 per year
**Benefits**:
- Salary packaging
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Supplemental pay types:
- Commission
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Ashmore QLD: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)