Service & Repair Manager

6 months ago

Somerton, Australia Labour Hire and Recruitment Full time

FULL TIME PERMANENT POSTITION
- INDUSTRY LEADING COMPANY
- GREAT SALARY

Our Client is a rapidly growing Caravan Manufacturing business based in Somerton Victoria, and we are seeking an experienced Service & Repair Manager to join our team.

Reporting to the Operations Manager, an outstanding career opportunity now exists for an experienced Service & Repair Manager to join their ever growing team.

You will be responsible for managing workshop operations within the manufacturing facility. You will optimise processes within the service department to ensure customer satisfaction and maximise efficiency. You will be required to act as the link from your department with others.

As the caravan industry is one that is still emerging, previous industry experience is not a requirement. However, transferable skills, and a keen mechanical mind with management experience is desirable.

Previous automotive or like industry experience will be favoured.

**Duties & Skills may include but not limited to**
- Scheduling and assigning jobs to employees within the Service Department according to their skills and knowledge.
- Repair Order Management, ensuring job cards are processed in a timely manner whilst maintaining profitability, accuracy and consistency
- Manage spare parts submissions, ensuring manufacturer claim submission deadlines and requirements are met
- Mentor, coach and lead team members, ensuring a safe, positive and professional work environment is maintained
- Monitor and manage the cleanliness of service department facilities, vehicles, uniforms, tools and company assets.
- Conduct regular staff performance reviews
- Manage and address all staff performance issues as if they arise
- Maintain internal and external customer satisfaction through case and task management within Customer Relationship Management system
- Manage technician start/finish times, and on-call roster
- Achieve Service Department goals and budget, in alignment with the organisation’s financial and operational objectives.
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Develop, communicate, enforce and monitor effective processes to ensure internal and external customer satisfaction.

**The successful applicant will possess**
- Outstanding troubleshooting / diagnostic skills.
- Be able to use and safely operate hand and power tools.
- Be able to work with a team in a professional manner.
- Effective time management skills.
- Experience in managing staff, and performance management skills
- Be versatile and able to work productively in a busy work environment.
- Neat and professional presentation.
- Open Australian drivers license.
- Physically fit and eager to work in a manual setting.
- Some understanding of the outdoor lifestyle industry.
- High levels of initiative and the ability to work well under pressure.
- Commitment to safety with the ability to work unsupervised.
- Ability to own and resolve issues that may arise.
- Experience in towing is an advantage.

**In return you will receive**
- Full time Role
- $85,000+ based on experience
- Industry leading brand
- Monday to Friday
- 6.30am - 3.00pm

The successful applicant will be ambitious and will have the autonomy and competency to succeed in this role. A can-do attitude, good communication skills, with the ability to prioritise work will hold you in good stead. It is essential that you are commercially minded, a team player, and able to work with a range of stakeholders.

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