Customer Service Officer

1 week ago

Arundel, Australia AMA Collision Full time

Permanent, full-time position. Monday to Friday
- Grow your customer service skills with our great team in the automotive sector
- Large, welcoming team.

At AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through.

Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders and 6 front draft Prep bays.

Great staff facilities including secure onsite staff parking, large lunchroom, coffee and vending machines and weekly staff lunches

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at AMA Collision Arundel.

Permanent position. Monday to Friday.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
- Full appropriate Australian work rights

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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