Casual Retail Assistant

2 months ago

Melbourne, Australia Parliament of Victoria Full time

Location: Melbourne | CBD

Job type: Casual

Organisation: Parliament of Victoria

**Salary**: $56,834 - $64,911

Occupation: Administration/Secretarial

Reference: VG/000574

The Departments of Parliament deliver apolitical, professional and innovative services to support our elected representatives, the democratic process and the Parliament as an institution. Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported. We seek to recruit the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. Our employees are the key to our success and bring new and innovative responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

**Casual Retail Assistant (Gift Shop)**

**Department of Parliamentary Services**
- Casual
- Hourly rate - $35.83/hour

**About the role**

Situated at the iconic Parliament House in the heart of the CBD, the _Retail Assistant (Gift Shop)_ delivers an exceptional level of service for the patrons of Parliament's Dining Rooms, retail outlets and during functions and events.

The _Parliament Gift Shop_ stocks a number of branded items with the Parliament Crest and also a large variety of gifts which are Australian Made from Australian Owned businesses. There is also a selection of products which are made in Melbourne.

Reporting to the Manager, Catering and Retail Operations, this role (referred to internally as Customer Service Officer) sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce while offering a quality, customer-centric experience to all guests of Parliament House.

**About you**
- You are an enthusiastic customer service professional, with a track record of success in the provision of front-of-house services.
- A great communicator, collaborator and team player.
- You value continuous improvement and have an interest in joining a team who are committed to exceptional service delivery with a passion for locally sourced products, food and beverages.

**Why join us?**

Be part of the iconic, heritage-listed Parliament House and collaborate alongside a high performing team.

We offer a supportive work culture and flexible work/life balance - the nature and scope of flexible options available will depend on the requirements of the position. You are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process.

Your professional development is important to us. That's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training to support your professional growth.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values of impartiality, responsiveness, respect, accountability, integrity and leadership, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with Parliament, visit our website.

**How to apply**

**The process from here**

**Compliance** **Requirements**

**Accessibility

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