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Operations Team Leader

4 weeks ago

Taylors Lakes, Australia The Good Guys Full time

**Job no**:509998
**Work type**:Permanent Full Time
**Location**:VIC - Metro
**Categories**:Customer Service, Administration & Operations
**Advertised**:07 Mar 2024 AUS Eastern Daylight Time
**Applications close**:04 Apr 2024 AUS Eastern Daylight Time

**About Us**

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

**Benefits**
- Generous employee discounts available across JB Hi-Fi and The Good Guys
- Opportunity to grow and develop in a large retail environment
- Paid parental leave

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

**The Role**

Reporting to the Operations Manager, the Operations Team Leader is an integral member of our customer facing team, and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth

**Key Responsibilities**:

- Develop the knowledge and capability of the operations team using the coaching model and development framework
- Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:

- cash handling and banking integrity
- systems access and data integrity
- telephone management and enquiries
- payroll exceptions integrity
- marketing and promotional activity
- Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
- Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers, where designated to drive
- Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
- Build and maintain effective working relationships with internal and external stakeholders

Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.

**To Apply**
- The Good Guys recognizes the importance of diversity and appreciates that different perspectives encourage innovation and create value for our customers._

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