Travel Claims Consultant

3 months ago

Melbourne, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
**About the Role**

As a Travel Claims Consultant, you’ll provide a cost effective, professional and customer focused general insurance claims service relating to the processing of Travel Claims.

You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of Travel vehicle claims for an interesting and unique portfolio and client.

**How you'll make an impact**:
**Your responsibilities will include**:

- Undertaking end to end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
- Providing a high-level customer service to all internal and external partners
- Raising payments and settling claims with client service instructions, company guidelines and delegated authority
- Resolving complaints in accordance with company guidelines
- Finding opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable
- Ensuring attention to detail with data integrity which directly correlates to GB’s fee invoicing and the reconciliation of client bank accounts

**About you**:
**We’re interested in hearing from people who possess**:

- Travel claims handling or general claims management experience
- Passion and drive to take ownership of your own portfolio of claims
- Outstanding attention to detail, organisational and time management skills
- Excellent interpersonal, spoken and written communication skills

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- Reproductive leave

**To Apply**

To be considered for this opportunity you must be an Australian Citizen.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a con

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