Quality Assessor

APS Level 5
$83,281 - $90,026 + 15.4% Superannuation
Sydney (Parramatta and Surry Hills) NSW, Hobart TAS, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill and CBD) VIC, Adelaide SA, Darwin NT
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
About the Team
The Quality Assessment and Monitoring Group (QAMG) is responsible for quality assessment and monitoring of provider’s performance against the Aged Care Quality Standards and other provider obligations including Quality of Care Principles, accreditation and reaccreditation audits of residential aged care services and quality audits of home services.
About the Role
As part of a team, travel to aged care services and engage to assess the provider’s performance and compliance with the Aged Care Quality Standards.
Under the direction of the team leader, you will engage with aged care providers to collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff, management, older people and/or their representatives.
Position Duties
**As a Quality Assessor in the QAMG, you will**:
Identify and escalate risk and issues to the Team leader.
Contribute to well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.
Predominantly be based in the field with over-night travel required regularly, undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided.
Other duties as required.
Position Eligibility Requirements (Selection Criteria)
Contribute information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations.
Manage interpersonal relationships with respect and communicate appropriately with internal and external stakeholders including demonstrating core cultural competencies
Identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
Work as a team member to accomplish organisational goals.
Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
Publicly represent the Commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
**Additional Eligibility Requirements**:
Essential Requirement
A current unrestricted licence is essential to support the travel expectations of the role.
Registration Requirements
It is a requirement of this role to hold registration as a quality assessor in accordance with section 90(1)(a) of the Aged Care Quality and Safety Commission Rules.
To become a registered quality assessor for the Commission, you need to:
successfully complete the Commission’s Quality Assessor Training Program (QATP),
complete the Commission’s orientation program,
have no record of a serious offence conviction, and
have had a seasonal influenza and COVID-19 vaccination.
The QATP supports the Commission’s assessment methodology to assess the performance of Commonwealth funded aged care services against the Aged Care Quality Standards. It is supported by pre-course and post-course activities and on-the-job learning. Competency-based assessments are also undertaken before completing the QATP.
Travel requirements
The role is predominantly field based with some office attendance required. We have office locations in all major capital cities.
As a field-based role,