Overnight Front Office Supervisor

3 weeks ago

Sydney, Australia AccorHotels Full time

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 110 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & Ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD

**Job Description**:
We are seeking a night expert who is dynamic, energetic, a people person who thrives on a busy overnight environment to join our busy Front Office Department as an overnight Supervisor at Ibis Sydney Darling Harbour. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.

In this role the overnight star will:

- Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, special needs and guest enquiries
- Responsible for optimising hotel occupancy and room rate
- Handle guest complaints professionally and effectively
- Assist Front Office Management to operate a highly proficient and productive front office of the hotel
- Direct team to ensure exceptional customer service is delivered at all times
- Assist the Night Manager in a variety of check and balance procedures

**Qualifications**:
Previous Front Office experience and exposure to Opera preferred, well presented and have flexibility to work a rotation of overnight shifts

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

- The opportunity to Work Your Way across the much-loved Accor Brands.
- Terrific working environment in the beautiful Darling Harbour precinct
- The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team
- Discounted Accommodation and F&B in Accor hotels worldwide

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