Customer Service Consultant
1 week ago
$65k to $75K + Super
Growing company with great opportunities to advance.
Paramatta Location
We're partnering with a very stable, family-oriented business and they are looking for individuals to join our dynamic & forward-thinking team of logistics professionals
Come & join our dynamic & forward-thinking team of logistics professionals. With a great culture and hybrid WFH / In-office working conditions.
The Position
Act as the face of our client, striving for excellence in customer service.
Assist with onboarding new customers.
Receive bookings, register orders, update orders with vessel or flight details as they become available, and communicate to the client.
Liaise with our overseas partners & manage shipment instructions.
Manage all documentation flows and accuracy from overseas agents, shippers, and workflow through to internal departments.
Liaising with key stakeholders including internal departments and external parties
Updating client as additional information becomes available.
Ensure conflicts are managed in a timely and respectful manner toward resolution, escalating when required.
The Requirements
To be considered for this opportunity you will have a minimum of 1-2 years of experience and have good Excel experience.
Possess excellent communication and organisational skills.
Have a professional manner and common-sense approach to work & pride yourself on attention to detail.
23912_165654481592680
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