Mining Systems Support Lead

1 month ago

Perth, Australia Fortescue Metals Group Full time

**Job no**: 519178

**Work type**: Full Time Fortescue Employee

**Location**: Perth Fortescue Centre

**Categories**: Vertically Integrated Supply Chain

**_Fortescue has an exciting future ahead. As well as producing over 180 million tonnes of iron ore per year, we’re diversifying our business to become an integrated global green energy and resources company._**

**Support Lead - Mining Systems**

**Work Location**: Fortescue’s Perth office is located on the traditional lands of the Whadjuk Noongar people.

**Roster**: Mon-Fri

Reporting to Superintendent Improvements & Support - Mining Systems, this role will be accountable for providing support across Autonomous Haulage Systems (AHS), Tele-Remote Mining Systems, working closely with Operational teams and a small team of AHS System Specialists and contractors.

Leading a team of AHS Support Specialist responsible for Mining Systems support and be the primary point of contact between OEM and internal stakeholders for managing system issues/changes and incident investigations.

**Key responsibilities will include**:

- Create, maintain & manage system (FMS & other technology products) support process, standards & best practices.
- Manage product support, systems upskilling and coaching to operational teams.
- Responsible for Mining Systems KPI’s in maintaining FMS systems (& other technology products) uptime and minimise outages.
- Executing Fortescue’s Mining Systems support strategy to develop internal capability with reduced reliance on OEM’s.
- Ensure Mine Control & Mining Teams are supported with safe operating processes and procedures.
- Help establish Advanced Analytics tools to generate insights on system performance that provide best return on investment/time for the business.
- Planning and assisting wider teams in executing FMS upgrades with mínimal production impact
- Creating systems and targeted tools to support business stakeholder groups.
- Provide Systems governance including recommendations about setup, configuration, access management, etc.

**Qualifications and skills required**:

- 3+ years’ experience in supporting or running a Fleet Management System or Operational Platform in mining operations.
- 3+ years hands-on experience with Office based Autonomous Haulage Systems.
- 1-3 years’ experience with Mining Systems (Ex: Autonomous Haulage Systems, Autonomous Drills Systems, Non-Line of Sight Dozers or Tele-remote technologies).
- Ability to facilitate, present and negotiate value add changes across Mining Teams.
- Ability to manage critical conversations.
- Understanding of ITIL service management.
- Advanced computer literacy & passion for Mining Autonomy, Innovation and Technology
- Proficiency of Microsoft SQL, Tableau Software, and Snowflake Cloud Data Warehouse is highly regarded.

**Applications close**: 30 Jun 2023 W. Australia Standard Time

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