Administration Officer

**Location**:

- Northcote, Victoria**Category**:

- Admin and Secretarial

**Work type**:

- Permanent

IntoJobs are seeking an experienced, detail-oriented Administrator to join our national Self-Employment Assistance programme team. This permanent, full time position can be based at our Northcote Vic, Adelaide SA, Rockhampton Qld or Parramatta NSW offices, with hybrid working available.

**About the company**
IntoJobs, proudly part of the IntoWork Group, was born out of an identified need to provide the highest quality of advice, support and care to Australians looking to enter or re-enter the workforce.

IntoJobs’ core belief is that there is ‘a job for everyone’. Leveraging the collective experience of the Intowork Group of companies, IntoJobs delivers employment and career transition services across Australia, supporting thousands of clients and businesses into sustainable futures.

Delivered by local brands who understand their community, our services build support and trust with our participants, employers and stakeholders.

**About the role**

The Administration Officer - Self-Employment Assistance, will support the IntoJobs team by carrying out the following activities:

- Provide administrative support including the maintenance & updating of Participants records, and information using internal databases and relevant government programs (ESS).
- Maintain data integrity - including updating the Employer and Customer CRM systems
- Keep accurate and timely records and oversee document management processes to meet reporting and compliance requirements
- First point of contact for queries via a variety of mediums including online, phone and
- Liaise with the Contact Centre and other regional offices to ensure initial enquiries are managed appropriately.
- Ensure service delivery activities comply with all requirements of contractual deed and guidelines and with organisational policies, including actioning basic audit
- Provide support to ensure that marketing collateral is consistently distributed to promote the program and services available.
- Assist with social media content development and planning.
- Answer general program enquiries and conduct information sessions, as required

**Key selection criteria**:

- **Experience in Self-Employment Assistance (formerly NEIS) or with the Australian Government Employment Services Contracts, and a working knowledge of ESS highly desirable.**:

- High level administration and organisational skills
- Proven ability to work with strict timelines and ability to manage competing demands
- Strong attention to detail
- Strong working knowledge of MS Suite - Word, PowerPoint, Excel; Strong MS formatting skills & experience with developing PDF forms
- Design skills - layout etc. (desirable)
- Proven initiative and the ability to work autonomously and in a team environment with remote workers
- Highly developed communication and exceptional customer services skills.
- Applicants must be eligible to work in Australia. A current Working with Children and National Police Checks are required and can be arranged for the suitable applicant._

**Job Information**:

- Job Reference: 200040916_1673225819
- Salary:

- Salary From: £65000
- Salary To: £65000
- Job Industries: Admin and Secretarial
- Job Locations: Northcote, Victoria
- Job Types: Permanent