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Service Desk Manager
5 months ago
About Us
This instantly recognisable global giant within real estate and professional services has over 15,000 employees globally and operates across over 60 countries.
Locally, they have well over 2000 employees and are renowned for their professional yet personable work environment and approach.
About the Opportunity
This is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style.
Responsibilities include
Managing a distributed team of Service desk engineers;
Prioritise service desk workloads to ensure service levels are achieved;
Identify service desk trends and report on them to key stakeholders;
Working closely with the various areas of the business to produce cost effective, innovative, and efficient solutions to business issues;
Providing support throughout the team and the organisation;
Recommending, co-ordinating and performing the replacement of IT related equipment; and
Demonstrate leadership to a highly distributed team of engineers across ANZ.
About You
**We'd like to hear from you if you have the following**:
2+ years' experience in a Team Lead or Service Desk Manager position;
Strong customer service and communications skills;
Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role; and
Strong Microsoft Office background.
How To Apply
