Servizi Concierge

**Acknowledgement of Country**

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

**The opportunity**

Vacenti is seeking for **Full time Servizi Concierge**, to join the Servizi Team at Marebello - Victoria Point, QLD. Reporting to, and working closely with the Lifestyle and Servizi Manager and/or Facility Manager, in this role you will be responsible for the delivery of safe, quality Vacenti additional services offerings (Servizi).

**Your main responsibilities will include**:

- Organising and managing all aspects of Servizi events and outings held off site, including collaboration and consultation with members of the home’s management team. This includes referral to the Clinical Manager where there is potential risk to resident health, safety, and wellbeing.
- Managing the companionship program, including workforce requirements, scheduling, quality assurance, evaluation, and documentation.
- The delivery of all other Servizi inclusions as per the Servizi program offering.
- Managing relationships with contractors and other stakeholders at the home.
- Planning and management of the Servizi workforce, in consultation with the Facility Manager and Roster Officer.
- Management of complaints and feedback regarding Servizi, in collaboration with the Facility Manager.
- Managing accurate and timely billing processes and ‘make good’ offerings for services not delivered.
- Reporting of performance as required.

**To be successful in this position you will need**:

- Proven team leadership skills and working knowledge of resident lifestyle requirements in Aged Care and continuous improvement.
- Sound working knowledge of Aged Care legislation including the Aged Care Quality Standards and Accreditation process, Australian National Aged Care Classification (AN-ACC), electronic care management systems and OH&S legislation.
- A personal philosophy and practical approach that is compatible with the Vacenti values which ensure respect for the dignity, privacy and individuality of residents and staff.
- Customer Service experience especially within hospitality or Business to Customer (B2C) sales.
- Highly developed communication skills (written and verbal) and effective interpersonal skills.
- High skill level in influencing non direct reports with tasks.
- To be considered for this opportunity you must have the right to live and work in Australia. If you are successful, you will be required to obtain a national police clearance prior to commencement.

**Equity, Diversity, and Inclusion**

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

**About Vacenti**

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

**What do we offer?**
- Attractive salary package.
- Financial Wellbeing Programmes
- Access to career progression and professional development through our internal programs and external strategic alliances.
- Work-life balance.
- Our exclusive staff breakfast bar.
- A Robust EVP: Novated Lease (Salary Packaging on specific items), corporate health insurance, travel discounts, gym membership discounts, wide range of retail discounts and more.
- Awards and Recognition.
- Fun dynamic team environment.
- Employee wellness programme.
- Diverse workforce.
- Flexible working hours.
- A friendly, community-like culture of working for a family owned and operated