Service Desk Analyst
2 months ago
Who are we?
Secure Agility is a provider of Professional Services, Managed Services, Cloud, Talent Management and Procurement to both Public and Enterprise Customers across Australia. We have offices in Melbourne, Burwood and Sydney CBD, with a great vibe and a collaborative culture of professionals.
Why us?
Secure Agility is a well-established company with an appetite for innovation and a culture of technology enthusiasts. We have a start-up vibe and the team are results and best practice oriented. Our people and clients are the main priority.
What is the role?
We are currently looking for a Service Desk Analyst to join our team in Burwood and be the first point of contact for all technical support for our customers. This role will be required to work in various locations around Sydney metro to provide on-site support to customers as needed.
The responsibilities of this role include:
Windows 10 & O365 supportWindows Server 2008-2020 support (provisioning accounts, basic troubleshooting)Exchange 2010-2019 & Online support (mailbox creation, permissions, message tracking)Firewall security (triage the call to level 2)Networking troubleshooting (connectivity, restarting of equipment)On-premise rack
and stackHardware provisioningCheck alerts in the morning, servers, back-ups, look for trends and patterns The key skills required for this role include:
You will be an investigator; someone who enjoys solving problems and making customers happy Your attention to detail will be one of your strongest skills as you don't miss a trick and ask lots of questions You will be a friendly and approachable person who works well on their own, or as part of a team.
Demonstrated recent experience in a similar role with a Managed Services ProviderDemonstrated experience supporting Windows 10, O365, Teams, AD, Exchange and Windows Servers
- Flexible Working
- Negotiable Salary
- Room for growth
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