Dispatch Officer

2 months ago

Eight Mile Plains, Australia RACQ Full time

**Dispatch Officer**(**Job Number**:240001EX**)**

**Description**

**Dispatch Officer**

As a Dispatch Officer, you will play a key role in facilitating the delivery of assistance services to RACQ members and customers. Your primary responsibility will be to coordinate and position internal and external service providers, ensuring efficient and high-standard customer service.
- Provide excellent customer service to both internal and external customers.
- Utilise superior verbal and written communication skills.
- Demonstrate strong interpersonal skills, including empathy and active listening.
- Organise, manage time effectively, and prioritise tasks, including scheduling, rostering, and target setting.
- Employ strong problem-solving, negotiation, and decision-making skills.
- Handle interactions with internal and external customers over the phone in a commercial environment.

**About you**
- Detailed knowledge of RACQ and Fleet products, services, policies, and systems.
- Knowledge of Road Service Entitlements, Fleet services, Plus, Ultra, and general membership policies.
- Good knowledge of the location of Queensland cities and towns.

**Please Note**: 50% of shifts for Dispatch Officers are required to be worked from Eight Mile Plains.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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