Aps 5 - Ict Service Managers

1 month ago

Canberra, Australia Australian Government Full time

$80,487 - $86,211 (plus Super)
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an APS5 ICT Service Manager is accountable under routine direction to perform and achieve moderately complex ICT service provision work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of and compliance to relevant legislative frameworks, government decision making and Defence’s mission and policy requirements.

An APS5 ICT Service Manager will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They will interpret and provide advice within the ICT service delivery function area based on legislation, policy and procedures.

They will undertake specialist research and analysis, conduct reviews, assessment, investigations and perform procedural, clerical and administrative support work to achieve results.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business. Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers.

ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the ADF’s role in the protection and projection of national power. Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.

The ICT Service Manager will be a team player with excellent interpersonal and verbal communication skills, highly developed organisational skills and a proven record of supporting multi-disciplinary teams toward required outcomes.

To be successful in this role you will:

- Have a sound judgement with an innovative approach to problem solving.
- Superior written and verbal communication skills.
- Strong stakeholder relationship-building skills.
- Adaptability, resilience and flexibility in the face of changing priorities.
- Contribute to the work of a team consistent with the work plan and be able to provide advice and assistance on methods of task completion to team members, and are collaborative and supportive of others.
- Research, draft and prepare briefs, correspondence and reports.

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