Client Liaison Officer

2 weeks ago

Shenton Park, Australia Autism Association Full time

**About Us**

The Autism Association is one of Australia’s largest not-for-profit Autism specific service providers, and the only specialist organisation providing a full range of services from early childhood through to adulthood in Australia. Together we are inspired every day to make a difference to the lives of individuals with Autism. We are a dedicated, passionate, supportive team joined by a common goal and are deeply committed to enhancing the quality of life of every individual with Autism and passionate about supporting them to live their best life possible.

**About the Role**

We are looking for a friendly, professional, detail-focused team-player to join our dedicated team. Client Liaison Officers play a key role ensuring our clients receive high level customer service in relation to maximising therapy hours on their NDIS plan by being a key point of contact for all scheduling and rescheduling matters. Client Liaison Officers support families to navigate their NDIS funding in relation to accessing services within the Autism Association of WA, they assist families in providing continuity of services during a plan review or plan extension under the NDIS. Sound problem solving, basic accounting skills and a knowledge of the disability sector is highly desirable.

**About You**

To succeed, you’ll understand effective and efficient staff rostering and logístical impacts, such as travel requirements between appointments. You will have experience in and be comfortable engaging with various stakeholders such as families and Therapists, by phone, in person and in writing.

In addition, you will:

- Have sound IT skills, including advanced use of Excel
- Be highly organised and comfortable juggling multiple systems, tasks and priorities.
- Be an excellent communicator, you’ll proactively engage with internal and external stakeholders to identify needs and ensure a high level of customer service is maintained.
- Be able to work independently and collaboratively, and show initiative
- Understand the need for accuracy and be able to demonstrate a high level of attention to detail in your work

To join our team, you must have COVID-19 and seasonal flu vaccination and complete required clearances,'¯including an'¯NDIS Workers Check.

**Benefits**

In addition to making a meaningful difference in people’s lives, you’ll also receive:

- Extensive training,'¯growth and development opportunities'¯
- A positive work environment with a passionate team
- A'¯competitive salary'¯that reflects your skills and experience'¯
- The opportunity to make a difference every day, working directly and indirectly to support individuals with Autism
- Access to generous salary packaging options

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