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Program Manager

3 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Program Manager**
- Grade: Clerk Grade 11/12- $139,787- $161,663 plus superannuation and leave loading
- Duration: Temporary until 30 June 2024
- Location: Flexible hybrid working from home arrangements, including office-based days in Sydney (Central), and the opportunity for site/field work

**About the team**

ID Support NSW is looking for an experienced digital Program Manager who can take the units identity protection initiatives and digital data projects to new heights and success.

ID Support NSW provides easy support services for individuals whose proof of identity credentials are compromised, stolen, or fraudulently used. ID Support NSW works together with government, industry groups, local communities, and businesses to prevent, recover, and protect people against cybercrime and lead the development of innovative strategies, services, and solutions to mitigate vulnerabilities and risk and increase protections and support services for people, agencies, and businesses across NSW.

**About the role**

This role works with a multidisciplinary team responsible for delivering a fast-paced and efficient program of work that addresses complex data and jurisdictional challenges facing the NSW government while ensuring our customers and support staff are at the centre of everything we do. As the Program Manager, you will oversee the delivery of several projects to drive trust sharing opportunities and reduce barriers to bring revolutionary change and identity protection support to the people of NSW.

**Your responsibilities will include**:

- Drive the successful delivery of digital and data projects with the support of a project team and shared IDS Support resources.
- Manage and oversee all aspects of a lean agile project management cycle, ensuring vendor supplied solutions and projects are delivered on time, in scope and within budget.
- Lead a coordinated and collaborative approach with industry and government stakeholders and experts to deliver large scale data sharing and personal information protection solutions.
- Work closely with industry experts to gain an in-depth understanding of current operational issues and deliver projects to improve efficiency and ensure meaningful value and contribution to the team’s strategy and initiatives.
- Set up the program framework and establish the project metrics, monitoring and reporting structure.
- Drive and document common standards for function, and governance for structuring, storing and sharing information.
- Coach and support project team members in leveraging problem-solving techniques to design, develop and deliver operational solutions, including project elicitation and documentation of requirements and analysis of opportunities.

**Skills and**
**e**
**xperience**
- Extensive senior project delivery experience, working with government and non-government organisations
- Experience in conducting program, system, and process analysis. Knowledge and experience in the areas of data, security, digital projects and/or privacy and data sharing legislation is desirable.
- A demonstrated ability to manage budgets, contracts, multiple projects and priorities, to think strategically and identify and manage risk
- Demonstrated strong leadership and interpersonal skills, including experience in facilitation, negotiation, influencing and consultation, and an ability to cultivate productive working relationships with a wide range of stakeholders
- Excellent written and oral skills, including the preparation of high-level reports, briefing papers, correspondence and other documents that can explain complex technical issues simply and in a manner which can be clearly conveyed to a variety of audiences.
- An analytical thinker who can think outside the box to solve complex problems, who enjoys sharing knowledge and educating project teams and shared resources in lean agile project.

**How to apply**
- Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
- Attach an up-to-date resume (maximum of 5 pages)

**Closing date**:
**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Visit our Careers site to find out what it means to work for us.

**Benefits of working for DCS**
- Accrued flexible leave
- Hybrid working options
- flexibility to work from home and office
- Generous leave entitlements including up to 14 weeks parental leave
- Access to health and well-being programs including Fitness Passport
- Competitive pay and conditions

**You Belong Here