Casual Retail Assistant

2 weeks ago

Mount Gravatt, Australia Pandora Full time

Our stores are where we make personal connections with our customers. All around the world, people choose us to celebrate their passions and mark the biggest moments in their lives. And, as part of our brilliant retail team, you’ll be there to share their stories and create a memorable experience every single time.

Self-expression is at the heart of Pandora. Your brightest ideas will be welcomed and your personality will shine. You’ll be encouraged and supported to build your career
- in your store, in a head office role and across our global business. There are amazing opportunities to learn and grow here, so come and take yours

We are seeking a pro-active, results driven **Casual Retail Assistant** to join the **Mt Gravatt **team. If you’d love to be part of a high performing team who provide world-class service then we'd love to have you join us.

**THE ROLE**
We have an exciting opportunity for a Retail Assistant to join the store team. Retails Assistants work on a rotational shift-basis, including weekends and Public Holidays.

Our Retail Assistants are our brand ambassadors, and the essential link between our products and our customers. Coached by the store management, our Retail Assistants lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of the product and brand. The store teams shape the look, feel, and atmosphere of their store. Our stores are often very busy, so really enjoying a fast-paced, sometimes high-pressured sales floor environment is essential.

**Responsibilities include**:

- Influence and increase sales in a one to one selling environment
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Learn and confidently share PANDORA product knowledge to maximise sales and provide an unforgettable customer experience. This includes the PANDORA history, production process, our Company values, product composition, trends and best sellers
- Encourage customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Complete PANDORA online training modules, to develop yourself and flourish as PANDORA team member, with the support of your Store Manager
- Lead by example; coach and train newer members of the team
- Be a brand and store ambassador by maintaining a stylish and well-presented appearance
- Merchandising the store and maintaining high shop floor standards; taking pride in your environment
- Operating the till system, handling financial transactions including returns and exchanges
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

**THE INDIVIDUAL**
- Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
- Excellent communicator - Retail Assistants needs to initiate contact and communicate confidently,
- Ability to work well under pressure, in a fast-paced, sales driven atmosphere - our stores are often very busy, with long queues of customers waiting to be served
- A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team Casual
- Customer focused
- Flexible approach; Retail Assistants work on a rotational shift-basis, including weekends and Public Holidays

**THE REWARD**

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

- Opportunities for development
- A fun and engaging working environment, no two days will be the same
- Attractive salary package and benefits
- Staff discount

**Ready to create amazing moments and build your career?**

**Then come and Craft The Incredible with us.**

**Job Type**: Permanent

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Shift work

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Mount Gravatt, QLD 4122: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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