Assistant Manager
4 weeks ago
Rich history meets modern elegance in the heart of Sydney at The Porter House Hotel Sydney - MGallery. This redevelopment of the iconic 1876 masterpiece is looking for a Front Office Assistant Manager (Duty Manager).
Being a part of the Accor family we are a large, diverse and dynamic company. We are guest obsessed and passionate about our people Accor is a world-leading travel and lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, as well as in over 2,500 of the finest private homes around the globe. This high performing company offers a positive and fun working environment for all.
This position is responsible for the management of the day-to-day operation of Front Office and Reservations functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised and guest/customer needs are met, if not exceeded.
**Primary Responsibilities**
- Effective management of the Hotel operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
- Lead, motivate and inspire team members to create a great place to work.
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive and professional.
- Support and value the contributions of all team members, creating trust and empower our people.
**Knowledge and Experience**
- Experience in a role within Hotel Front Office.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures and Opera PMS.
- Demonstrated ability to coach, mentor, develop and inspire teams.
**What we offer**:
We value passionate and energetic employees who love what they do. In return we will provide you with a fun working environment in an amazing new hotel with a great team to learn from. Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression.
**Benefits**:
We believe in rewarding your achievements with a range of exciting employee benefits and perks. Just to name a few:
- You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
- Opportunity to learn across all facets of the business.
- Work with an incredible team.
- Uniform and dry-cleaning of uniform.
- International accommodation discounts across varying Accor properties.
- Family & Friends Hotel Discounts.
- Opportunities for further development and worldwide career progression within Accor.
- Ongoing reward and recognition incentives and awards.
- Employee Assistance Programme.
- Corporate discounts with major companies.
**Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS**
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
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