Central Fulfilment Unit Development Manager

4 days ago

Marsden Park, Australia IKEA Full time

Who you are

You enjoy working in a fast paced, vibrant and changing multidimensional environment and appreciate the mix of strategic, tactical and operational tasks. You are someone with excellent knowledge of continuous improvement processes and change management. Your previous experience in project development management strategies shows you can identify key stakeholders and steer the business with a customer centric approach. You are a confident communicator who can connect clearly and effectively influence all levels of leaders within the business. You have a good understanding of the IKEA Business model and ways of working within logistics. Your strong expertise in key performance measures is used for planning, implementing and follow up and is supported by your knowledge of relevant IT systems, solutions and tools.

**Responsibilities**:
As The Central Fulfilment Unit Development Manager, you are responsible for project implementation, process changes, and unit development including the preparation of business cases and investment analysis. You are a strategic driver and owner of continuous improvement initiatives for the unit in alignment with overall business goals and objectives. You will be responsible for, but not limited to:
Responsible for leading, coaching and developing teams that support warehouse operations and drive continuous improvement programs
- Accountable for the revision, and implementation of all logistics set up documents, process working methods and other guidelines provided by INGKA/IKEA SUPPLY AG (ISAG) within the unit
- Responsible for evaluating logistic processes within the Distribution Centre / Customer Distribution Centre / Central Parcel Unit (DC/CDC/CPU), identifying improvement opportunities to local working methods and systems
- Contribute to the competence and career development of DC/CDC/CPU co-workers, in collaboration with the Central Fulfilment Logistics Manager
- Responsible for analysing warehouse KPIs to track adherence to business goals, making recommendations to the Goods Flow Teams in collaboration with the Business Navigator
- Support developing ways of working across Customer Fulfilment (CFF) and external service provider operations in collaboration with the CFF Multichannel Network team
- Responsible for delivery of working methods and systems support to the warehouse and external service provider operations
- Responsible for the design of the annual inventory plan according to ISAG/INGKA working methods and responsible for the approval and escalation of excessive inventory deviations as escalated by Inventory Specialists
- Contribute to the long-term DC/CDC/CPU and CFF strategy planning together with the unit management team and other CFF stakeholders
- Accountable for leading project stakeholders within the unit and greater CFF organisation towards successful implementation of projects

Together the Central Fulfilment team are behind the scenes that make sure IKEA products are secured through to all sales channels with great lead times, availability and quality at the lowest possible prices. We use our supply process expertise to balance high performance and long-term profitability, creating the best possible customer experience. This is one department always challenging effective and efficient ways of picking up the products for our customers all with the end goal of working together to improve the customer experience at IKEA.

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