Guest Experience Host

2 weeks ago

Sydney, Australia SEA LIFE Full time

**Guest Experience Host**

Sydney Tower Eye, 108 Market St
Sydney, NSW, 2000
Australia

**Guest Experience Host**

***Are you looking to take Guest Experience to new heights?

We currently have an amazing opportunity for passionate individuals looking to join the team at the Sydney Tower Eye. We are looking for a mix of full time and part time roles on permanent contracts.

**Who we are**

***Merlin Entertainments is a business built on fun We’re the leading operator of visitor attractions in Australia and New Zealand. We're also Europe's number 1 and the world's second-largest visitor attraction operator. We aim to deliver memorable and rewarding experiences to our 67 million visitors worldwide through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees.

Our brands include The Eye, SEA LIFE, Madame Tussauds, The Dungeons, and LEGOLAND, as well as local icons such as WILD LIFE. Our overriding objective is to provide a truly memorable experience for all of our guests, in the process cementing our reputation as a world leader in leisure and entertainment.

**About the role**

***The Sydney Tower Eye is on the hunt for enthusiastic team members who are dedicated to the delivery of world class guest service.

Your role will be focused on providing exemplary service by:

- Welcoming guests to the attraction and assisting with sales at the admissions entry point
- Managing queues and operating the 4D Cinema
- Selling products at our gift shop and F&B store
- Prepare coffee and tea
- Independently running SKYWALK tours from Sydney’s Ultimate Viewpoint
- Using a DSLR camera to take photos of our guests on SKYWALK

**Key expectations include**:
***- Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
- To be adaptable and remain calm under pressure
- Comfortable working at heights
- To work in all types of weather
- To work in all departments across the attraction
- To clearly and effectively communicate and minimise all risk of misunderstandings where possible
- Adhere to our core values through language, behaviour and actions
- Follow all health, safety and security practices

**In this role you will also be required to work at least one weekend day and hold full working rights within Australia with no restrictions.**

**Unfortunately we are unable to consider Working Holiday Makers for this role.**

**About you**

***The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.
To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey. Experience in a similar role and exposure within tourism is ideal.

**What’s in it for you?**

***For the successful applicant we offer a competitive salary to complement a fantastic company culture. Merlin Entertainments is a company that is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

Other great benefits include:

- Birthday, Mother’s & Father’s Day, Wellbeing, Volunteer & Paid Parental Leave
- Diversity program, Flu Shots, Fresh Fruit, Health Insurance Discounts, Employee Assistance Program
- Mentoring, Training (internal/ external), Study Support, Succession Planning & High Potential Development Support
- Discounts on Food & Beverages, Free Attraction Tickets, Sales Incentives and plenty more

The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a very unique working experience.

So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-AM3

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