Services Manager

3 months ago

Melbourne, Australia Fluence Energy Full time

**Services Manager Australia**

Location: Melbourne, Victoria, Australia

**About Fluence**

**Our Culture and values**

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

***

**ABOUT THE POSITION**:
We are seeking a highly skilled and motivated Services Manager to join our team in Australia. As a Services Manager Australia, you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA) contracts with our customers.

***

**RESPONSIBILITIES**:
**Client Relationship Management**:Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring exceptional service delivery.

**Service Delivery Oversight**:
Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.

Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.

**Team Leadership**:
Manage and lead a team of field services engineers, providing guidance, coaching, and support to ensure optimal performance and professional development.

Oversee the team's efforts in troubleshooting, preventative maintenance, and reactive maintenance activities.

**Project Planning and Execution**:Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.

**Technical Support**:Support in the provision technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.

**Continuous Improvement**:
Drive continuous improvement initiatives to enhance service efficiency, effectiveness, and customer satisfaction.

**Collaboration with Cross-Functional Teams**:Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.

**Training and Development**:
Working with our training team to develop and implement training programs for service teams to enhance their technical skills and knowledge. Also developing training programs with our customers tailored to customer contracts.

**Network Operations Center (NOC) Support**:
Collaborate with the NOC team to enhance fault recovery procedures and develop training programs for improved incident response, ensuring mínimal downtime and maximum system reliability.

**Vendor Interface**:
Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.

**Reactive Maintenance**:
Implement strategies to improve reactive maintenance procedures, reducing response times and enhancing the overall reliability of our energy storage systems.

Qualifications:

- Bachelor’s degree in electrical engineering, Renewable Energy, or a related field.
- Experience in the renewable energy industry..
- 5+ years of experience in a managerial role within the energy storage or related industry.
- Strong technical background and knowledge of energy storage systems.
- Proven experience in client management, service delivery, and contract management.
- Experience managing LTSA contracts is highly desirable.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Familiarity with maintenance practices.
- Strong communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- knowledge and experience working in high-voltage systems,
- Proven experience in vendor management and negotiations.
- Willingness to travel within Australia and occasionally APAC region as needed.
- Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion,

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