Digital Delivery Manager

1 month ago

Melbourne, Australia SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Overview

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many countries, including the U.S., Canada, the U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS uses digital services to deliver global omni-channel investor servicing, including a contact centre.

The Product & Innovation team within SS&C Global Investor & Distribution Services, create, develop, enhance and maintain digital products & services that support our global clients. The role of the Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients and the delivery of digital product enhancements that improve product functionality and service to the benefit of all clients (current and prospective).

Melbourne, Australia

As a Digital Delivery Manager, you will help build and drive a cross-functional team including product owners, business analysts, developers, and QA, using best practice methodologies, to deliver to agreed timelines, budget, quality expectations, objectives, business case and quality gate measures

You will also manage and own the client and key stakeholder relationships, produce timely and accurate reporting (updates, RAID logs, budgetary controls, resource requirements etc) and ensure compliance with internal frameworks and governance.

Product Delivery
- Own the delivery of the digital products to all required clients and align (where required) the implementations to the existing frameworks.
- Create repeatable processes to improve subsequent product rollout.
- Ensure the delivery framework optimally supports a continual delivery mythology.

Initiation
- Identify, confirm, and engage with all stakeholders (internal, external and 3rd party) - to ratify scope and objectives.
- Establish governance structures and confirm roles and responsibilities.
- Confirm objectives, benefits, business cases, products, and strategic themes - agree on critical success factors.
- Identify relevant scrum teams and ensure sprint delivery/outputs align.
- Confirm testing strategy and agree on criteria for production acceptance.
- Identify dependencies and align plans.
- Identify actions, risks, assumptions, issues, and dependencies.
- Review the Lessons Learnt log (from previous projects) for any relevant items to incorporate into planning.

Monitoring and Communication
- Prepare and execute stakeholder communication plans.
- Maintain regular, relevant, timely and accurate communications with stakeholders across all locations and time zones.
- Provide reporting to various stakeholder audiences, setting and managing expectations at all stages.
- Chair and document meetings, initiate and facilitate discussions including management of issues, and getting collective agreement on next steps.
- Ensure quality gate requirements are met at relevant stages during the project lifecycle.
- Document and track issues through to resolution, prioritising and escalating as appropriate.

Team Management
- Maintain a culture of collaboration across all team members and wider stakeholders (and their teams) - provide regular, relevant updates and communication.
- Manage, support & motivate the delivery team - maintain a deliverable focus.
- Ensure benefits and strategic relevance are fully understood.

Facilitation
- Manage and monitor RAID.
- Manage changes to plans, assess the impact on the business case and escalate as appropriate.
- Identify and resolve potential resource conflicts, and escalate as necessary.
- Prepare and run Steering Committees where required.

Project Diligence
- Maintain governance: follow best practice project methodology and use approved document templates.
- Keep all documents up to date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections.
- Complete a Closure Report within the Service Level Agreement (SLA) timeframe.
- Ensure compliance with Information Security, data protection requirements etc.

Continuous Improvement
- Support the adoption of Agile wi

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