Digital Delivery Manager

3 months ago


Melbourne, Australia SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Overview

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many countries, including the U.S., Canada, the U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS uses digital services to deliver global omni-channel investor servicing, including a contact centre.

The Product & Innovation team within SS&C Global Investor & Distribution Services, create, develop, enhance and maintain digital products & services that support our global clients. The role of the Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients and the delivery of digital product enhancements that improve product functionality and service to the benefit of all clients (current and prospective).

Melbourne, Australia

As a Digital Delivery Manager, you will help build and drive a cross-functional team including product owners, business analysts, developers, and QA, using best practice methodologies, to deliver to agreed timelines, budget, quality expectations, objectives, business case and quality gate measures

You will also manage and own the client and key stakeholder relationships, produce timely and accurate reporting (updates, RAID logs, budgetary controls, resource requirements etc) and ensure compliance with internal frameworks and governance.

Product Delivery
- Own the delivery of the digital products to all required clients and align (where required) the implementations to the existing frameworks.
- Create repeatable processes to improve subsequent product rollout.
- Ensure the delivery framework optimally supports a continual delivery mythology.

Initiation
- Identify, confirm, and engage with all stakeholders (internal, external and 3rd party) - to ratify scope and objectives.
- Establish governance structures and confirm roles and responsibilities.
- Confirm objectives, benefits, business cases, products, and strategic themes - agree on critical success factors.
- Identify relevant scrum teams and ensure sprint delivery/outputs align.
- Confirm testing strategy and agree on criteria for production acceptance.
- Identify dependencies and align plans.
- Identify actions, risks, assumptions, issues, and dependencies.
- Review the Lessons Learnt log (from previous projects) for any relevant items to incorporate into planning.

Monitoring and Communication
- Prepare and execute stakeholder communication plans.
- Maintain regular, relevant, timely and accurate communications with stakeholders across all locations and time zones.
- Provide reporting to various stakeholder audiences, setting and managing expectations at all stages.
- Chair and document meetings, initiate and facilitate discussions including management of issues, and getting collective agreement on next steps.
- Ensure quality gate requirements are met at relevant stages during the project lifecycle.
- Document and track issues through to resolution, prioritising and escalating as appropriate.

Team Management
- Maintain a culture of collaboration across all team members and wider stakeholders (and their teams) - provide regular, relevant updates and communication.
- Manage, support & motivate the delivery team - maintain a deliverable focus.
- Ensure benefits and strategic relevance are fully understood.

Facilitation
- Manage and monitor RAID.
- Manage changes to plans, assess the impact on the business case and escalate as appropriate.
- Identify and resolve potential resource conflicts, and escalate as necessary.
- Prepare and run Steering Committees where required.

Project Diligence
- Maintain governance: follow best practice project methodology and use approved document templates.
- Keep all documents up to date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections.
- Complete a Closure Report within the Service Level Agreement (SLA) timeframe.
- Ensure compliance with Information Security, data protection requirements etc.

Continuous Improvement
- Support the adoption of Agile wi



  • Melbourne, Australia HESTA Super Fund Full time

    **Be inspired everyday - let your work make a difference** At HESTA we’re a leading national superannuation fund dedicated to people working in health and community services - a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia. More than a million Australians trust HESTA with their money. So together,...


  • Melbourne, Australia Bupa Full time

    **The Opportunity** Are you looking for a challenging role as Digital Delivery Manager where you will have the opportunity to lead teams and ensure delivery of amazing technology enabled products, initiatives and services? Then this is the job for you! We have an urgent requirement for a 6 month contract role. You will be responsible for leading teams in an...

  • Digital Product Owner

    7 months ago


    Melbourne, Australia Muse Digital Full time

    Hybrid role based in Melbourne - Organisation has been market leaders, year after year - Work closely with designers to produce superior digital experiences We're partnering exclusively with an organisation who have been market leaders within their space, year after year. Due to growth, they're looking to bring on a Senior Digital Product Owner in a newly...


  • Melbourne, Australia Just Digital People Full time

    **Your new company** An Australian based organisation passionate about the sports and racing industry. They are continuously growing and expanding with plans to enter the international market in technology and online wagering. Due to the rapid success and growth of their business, they are looking for a Digital Performance Manager to specialise in...


  • Melbourne, Australia Pony Express Talent Delivery Full time

    Big impact - Ambitious and challenging projects - Customer focus **Company** An international health insurance and healthcare group with over 31 million customers worldwide. Australia's diversified Health and Healthcare offerings include insurance, retirement, aged care, health services and the Australian Defence Force contract. **Role** The Head of...


  • Melbourne, Australia Bolster Digital Full time

    The Digital Campaign Coordinator role is an exciting role within Bolster’s Digital Marketing Team. You’ll work closely with our Digital Marketing Lead, Senior Digital Campaign Managers and Digital Campaign Managers to work on exciting paid digital marketing campaigns for some of Australia’s most iconic entertainment and culture clients. The Digital...


  • Melbourne, Australia The Digital Juice Full time

    **Digital Marketing Coordinator** The Digital Juice is looking for a digital marketing coordinator to help deliver key client and internal projects. You must be based in Melbourne, and able to work from our Sunshine office as required, as well as from home. You’ll be joining a fun, young, inclusive company with a killer work environment. We have a number...


  • Melbourne, Australia Just Digital People Full time

    The agency in question is hyper-focused on offering personalised development programs. They invest heavily in innovation, technology, and their staff. Cool offices and unique environment!!! If you're interested in joining their Performance team, read on; **What you'll need**: - Minimum 3-4 years General Digital Marketing knowledge & Paid Search / Paid...


  • Melbourne, Australia Bolster Digital Full time

    The Digital Campaign Assistant role is an exciting entry level role within Bolster’s Digital Marketing Team. You’ll work closely with Digital Campaign Managers and Senior Digital Campaign Managers, assisting on performance campaigns for some of Australia’s most iconic entertainment and culture clients. This position is a great starting point for...

  • Digital Product Owner

    7 months ago


    Melbourne, Australia Pony Express Talent Delivery Full time

    Big impact - Challenging & ambitious projects - Customer focus **About Us** We're a community-focused, purpose-driven water organisation full of passionate, dedicated, and imaginative people. Victorian Government owned and committed to improving our state through essential water and sanitation services whilst protecting and sustaining the environment....

  • Delivery Lead

    3 months ago


    Melbourne, Australia Cbus Full time

    Delivery Lead - Digital About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...


  • Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $130,673 - $174,869 Occupation: Education and Training Reference: VG/VG/DE/VCAA/20010039 The Victorian Curriculum and Assessment Authority (VCAA) is a statutory body responsible to the Victorian Minister for Education, serving both government and...


  • Melbourne, Australia Engage Digital Partners Full time

    Engage is looking for an ambitious Digital Marketing Coordinator to implement, manage and report our client’s paid media activity, alongside other elements of broad digital marketing campaigns. Working closely with our Head of Performance you will be responsible for the delivery and performance of multiple briefs, such as lead generation, awareness, app...

  • Digital Sales Manager

    7 months ago


    Melbourne, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Melbourne VIC**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Account Manager**Reference #**: - 3645088**Contact Name**: - Luke Cranswick- **Salary**: - $100,000.00 - $110,000.00 Year $100k - $120k base + super + comms DOE**The client**: This boutique SEO agency focuses on one...


  • Melbourne, Australia Heart Foundation Full time

    **25** **Oct** **Digital Delivery Coordinator****: Melbourne - **Full time or part time, permanent opportunity, with hybrid working arrangements.**: - **Generous salary sacrificing, increasing your take-home pay**: - ** Work from any of our offices across Australia.** **About us** For over 60 years, the Heart Foundation has been the trusted peak body...

  • Delivery Manager

    2 weeks ago


    Melbourne, Australia Catch Full time

    What you'll bring to the role: - Excellent delivery management skills across complex business environments - Experience in successfully managing enterprise level programs of work - Proven experience working with digital teams with varying degrees of maturity (across product and tech) - Strong technical background with the ability to understand technical...


  • Melbourne, Australia Resolution Digital Full time

    ** Employer of Choice - 10 Years in a Row (2014-2024), Google Performance Agency of the Year - 3 Years in a Row (2018-2020), Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services 2022-2024, 2X Gold Cannes in Cairns Crocodile Awards.** **Why us?** We are Resolution. An award winning, full service digital agency that delivers...


  • Melbourne, Australia Just Digital People Full time

    $90- 110k plus super - Awesome, fun close knit team, with great work/life balance - Future equity options **The role** We are looking for a digitally minded person who can lead on-time and on-budget delivery across multiple projects and keep the team motivated and on track, all while building and maintaining solid and productive client relationships. Key...


  • Melbourne City Centre, Australia Department of Education Full time

    The Victorian Curriculum and Assessment Authority (VCAA) is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian students 0 to 18 years. An exciting opportunity exists to join the Assessment and Reporting...


  • Melbourne, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our **Federal Government** client is...