Trust & Safety Specialist [ago]

2 weeks ago


Sydney, Australia Hatch Full time

** This role is at Turo (not for Hatch)**

Hatch is supporting Turo to find a great Trust & Safety Specialist to join their business operations team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Turo.

**About the role at Turo**

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

**About the team**:
Join Turo Australia as our first Trust & Safety Specialist supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace.

You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We will also expect you to help us build crucial relationships with law enforcement and other partners that can assist us in ensuring our marketplace is functioning as smoothly as possible.

This position will be based in Sydney and reports into our Head of Operations & Claims in our Sydney office. This is not a remote position and interested parties must reside in the Sydney area at the time of accepting any offer.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Core Responsibilities**
- Legal Operations - Review laws and standards to implement, update and maintain the organization’s policies, standards, and procedures.

**Strengths**
- Decision Making - Considers the costs and benefits of potential actions and determines the most appropriate one
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Turo.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Schedule:

- Day shift



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