Content Coordinator

4 weeks ago

Hobart, Australia Tasmanian Government Full time

Department of Premier and Cabinet

Corporate and Government Services

Service Tasmania

Applications must be submitted by Sunday 16 June, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 16 June, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 5**Salary**:

- $96,584.00 to $101,313.00 per annum**Employment type**:

- Fixed-term, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- This role will coordinate the development and review of content for the Service Tasmania web presence, knowledge management system (KMS) and myServiceTas portal. The Service Tasmania website helps make it easier for Tasmanians to find the services and advice they need. The website sources information on government services from the Service Tasmania KMS as the single source of information for customers and staff. The success of the website is dependent on the development and maintenance of high-quality content that is easy to understand, well-structured and written in plain English with a customer focus. For staff, having access to clear internal processes within the KMS also helps in delivering an improved experience to customers. The role will work closely with the Communications Team within Service Tasmania who look after graphic design, social media and the broader communication strategy. The Service Tasmania website and KMS are delivered as part of a broad strategy to better support our communities by providing information that is clear and consistent, and that enables the public to easily engage with government.We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

**Period of Appointment**:
This is for a 12 month fixed term appointment

**Hours per fortnight**:
Up to 73.5 hours - flexible options available.

**Duties**:

- Act as primary content editor for the Service Tasmania web presence, including:
- Develop and maintain website content and customer-facing information about Tasmanian Government services.
- Periodically review published service information with key stakeholders to ensure information is accurate and reflective of current service offerings.
- Monitor and maintain consistent standards around writing styles, use of plain English, and other good practices surrounding website accessibility.
- Over time, train other content editors in the appropriate editing and style for the website.
- Coordinate maintenance of information in the KMS, including:
- Maintenance of public-facing website content
- Coordinate the periodic review of all KMS content to ensure accuracy and sign-off from relevant internal and external stakeholders.
- Maintain information classification hierarchies and groupings to assist staff in locating the service information they require.
- Respond to staff and customer feedback relating to the Service Tasmania website content with a view toward continuous improvement.
- Liaise and consult with a large number of agencies and departments who have ownership of specific government services to ensure service information and linkage points through to agency websites is up-to-date.
- The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

**Desirable Requirements**:

- A degree or tertiary qualification or background in communications or marketing.

**How to apply**:
**Please note that we do not require a separate statement addressing the selection criteria.**

**For more information**:
Casey Crouch
Service Design Lead
Phone: (03) 6185 6028

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