Mepacs Emergency Response Operator

1 week ago

Chelsea Heights, Australia Peninsula Health Full time

**Chelsea Heights location**:

- **Competitive Salary and Salary Packaging**:

- **Onsite Free Car Parking**:

- **Classification Grade 1 (HS1)**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values**:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. **We are One Peninsula Health.

**What You Will Be Doing**

MePACS is Personal Alarm Service operated by Peninsula Health providing call services to over 47,000 elderly, disabled or vulnerable members of the community to support their independence and safety in the home and community. The MePACS Emergency Response Service is the first point of contact for clients who are experiencing a medical emergency.

A career as an Emergency Response Operator can be very rewarding, the first few minutes of an emergency are critical, early help can save lives.

The Emergency Response Operators are customer focused individuals working across a 24-hour, 7-day roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during medical emergencies whilst taking detailed notes, and maintaining a critical link between our clients, emergency services and client’s nominated contacts. This is a highly valued role within our organisation and our community.

Available shifts may include:

- 6.30am to 2.30pm
- 7.00am to 3.00pm
- 8.00am to 4.00pm
- 9.00am to 5.00pm
- 1pm to 9.00pm
- 3pm to 11pm
- 11pm to 7am

**Key Responsibilities**
- Respond to Medical Emergency Alarm Events
- Respond to Lone Workers and Personal Duress alarm calls
- Conduct daily welfare checks for clients who have missed a daily call
- Respond to inbound calls to MePACS
- Determine the type of event reported and facilitate dispatch of appropriate services
- Maintain accurate notes in the internal database
- Contact clients and conduct testing of MePACS Alarm Pendants

**What You Need**

We anticipate you will have:

- Level 1 First Aid Certificate prior to commencement
- Confident and positive verbal and written communication skills
- Touch typing ability
- Ability to work under pressure with competing demands within tight time schedules
- Available to work dayshifts, afternoon shifts and / or night shifts
- NDIS Worker Screening prior to commencement

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2700.

**Additional Requirements**

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.
- Please refer to salary circular for HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR) (SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT 2021-2025 for salary range. Sub-grading will be based on years of experience.

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. **Selection Criteria Desirable: Experience in a call centre environment?

Desirable: Experience in Health, Disability or Aged Care Sectors?

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