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Customer Service Officer
4 months ago
**JOB REF: FER562624**
- **Seasonal Role - Jan to Sep - Ideal role for individuals who prefer working 9 months of the year**:
- **Looking for experience individuals who are comfortable talking to customers and being part of a diverse team**:
- **Fixed term, full time role based in Kwinana**
**CSBP Fertilisers - We’re here for better growth**
At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth - for our people, growers and communities.
Agriculture has come a long way, over 120 years, and CSBP Fertilisers have been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting-edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities.
CSBP Fertilisers is proud to be a part of Wesfarmers Limited, one of Australia's largest publicly listed companies. Wesfarmers Chemicals, Energy and Fertilisers (WESCEF) portfolio of businesses supplies fertilisers that enrich the crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.
Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies are known for positive culture, commercial success, and business growth opportunities. WesCEF has operations around Australia and employs around 1,500 people nationally.
**The Team and the Role**:
Focused on the vision of ‘Trusted to deliver the best for growers’, our large Fertilisers customer service team is a crucial interface between the business and customers, continuously striving to provide professional customer sales, service and support to all parties that interact with the business.
In this important role, you will liaise with various internal departments (Operations, Sales, Supply) and key external stakeholder including, customers, carriers and suppliers.
We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact in our growing business.
Your key responsibilities will include:
- Handling inbound and outbound telephone enquiries and bookings.
- Scheduling and coordinating logistics associated with product despatch using the relevant systems.
- Providing after hours on-call support to customers (if required).
- Prioritising your safety, and the safety of others in all practices.
During the peak season (approx. March to July), our team works rotating shifts to meet seasonal demands, including afternoons, nights, weekends and public holidays.
**Do you have a mixture of the following skills and experience?**
- Customer service experience not critical - need to be good with people - All training provided
- High level of attention to detail and well-developed interpersonal skills.
- Strong organisation skills with the ability to handle and prioritise multiple tasks
- High level of problem solving capability and the ability to learn new systems quickly.
- Ability to handle a high volume of work
We are looking for a committed team member who is able to work flexibly to provide outstanding customer service support outside normal business hours. The role requires you to work various rotating shifts between the hours of 6:00am - 10:00pm Monday - Friday, and a rotational weekend shift that can include Saturdays and Sundays during our peak season which is generally between March and July.
**Why Wesfarmers Chemicals, Energy and Fertilisers (WesCEF)**
Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.
We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results.
**Applications close: 5pm (AWST) 30 November 2023.
