Screening Officer

Part time, fixed term until 30th of June 2023
- Austin Health - Emergency Department and Short Stay Unit.

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Emergency Department and Short Stay Unit**:
The Emergency Department and Short Stay Units service approximately 80,000 patients per year, about 20% of whom are paediatric patients. The Emergency Department aims to assess, manage, and admit patients from a broad range of specialities, within the targets set by the Emergency Services Enhancement Programme of the Department of Human Services (DoH). This service will be delivered in a timely, compassionate, and appropriate manner, enhanced through teaching, research and the development of new technologies and processes.

The Short Stay Unit is a 24-bed unit, including paediatric, adult and mental health beds. It is closely associated with, and staffed by, the Emergency Department.

These services operate 7 days per weeks, 24 hours per day.

**About the role**:
The Emergency Department Screening Officer will work closely with the nursing and allied health team to provide consumer focused service to all staff, patients, visitors, and contractors attending any of the Austin Health campuses.

Your role will be to provide calm and clear assistance to all visiting groups through the Austin Health screening station in the Emergency Department, providing masks and hand hygiene, directions and information and support with accessing and completing the mobile device or hardcopy registration platforms.

**About you**:
Ideally, you’ll have:

- Previous customer service experience
- Great communication skills

**Our benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities

**Inclusion at Austin**:
**Work with us**

**Closing date: 17th January 2023**

Selection Criteria Essential: Must have previous customer service experience