Ndis Intake Officer

2 weeks ago

South Yarra, Australia Ability Action Australia Full time

**Company Description** Welcome to Ability Action Australia**

We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.

Ability Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into our Concierge Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and you will be responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today

We have opportunities available in the following locations. This role will see you working from the office, but will provide flexibility to work from home on occasions.
- ** VIC - Chapel St, Prahran**:

- ** NSW - Camden, Penrith or Paramatta**:

- ** WA - Herdsman Office**

You are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role.

**On a daily basis, you will**:

- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
- ** Ability to commence from the 8th April 2024**:

- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with **experience working within the NDIS and/or disability sector**:

- Experience in an intake or similar role (desirable)
- ** NDIS Worker Screening Clearance & Working with Children Check**:

- ** Case management** or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Ability to understand and work within prescribed systems and procedures

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

  • Ndis Intake and Engagement Officer

    2 days ago

    Melton South, Australia Empowering Care Full time

    **About the Organisation** Empowering Care aims to be one of the leading NDIS service providers in the Western region of Melbourne. Every participant we work with is supported and encouraged to live to their fullest potential, without discrimination or prejudice. We provide quality, participant led care, providing opportunities for engagement within the...

  • Ndis Accommodation Specialist

    2 days ago

    South Perth, Australia Hall & Prior Health & Aged Care Group Full time

    **Hall & Prior Health & Aged Care Group** **is a family-owned aged care provider operating 33 residential aged care homes, with in-home and community care programs in WA and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.** We are currently seeking a **NDIS...

  • Ndis Plan Manager

    2 weeks ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...

  • Experienced Ndis Plan Manager

    3 days ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is supported by an amazing...

  • Senior Workforce Planning Officer

    Found in: Talent AU C2 - 2 weeks ago

    South Penrith, Australia Ndis Quality And Safeguards Commission Full time

    APS Level 6 Canberra ACT,Penrith NSW,Darwin NT,Brisbane QLD,Adelaide SA,Hobart TAS,Melbourne, VIC,Perth WA,Parramatta NSW Ongoing Senior Workforce Planning Officer Opens in new window Senior Workforce Planning Officer Opens in new window

  • Senior Audit Program Officer

    Found in: Talent AU C2 - 2 weeks ago

    South Penrith, Australia Ndis Quality And Safeguards Commission Full time

    APS Level 6 Canberra ACT,Penrith NSW,Darwin NT,Brisbane QLD,Adelaide SA,Hobart TAS,Melbourne, VIC,Perth WA,Parramatta NSW Ongoing Senior Audit Program Officer Opens in new window Senior Audit Program Officer Opens in new window

  • Recreational Activities Officer

    3 days ago

    Woodville South, Australia Bupa Full time

    **About the Home** Bupa Woodville is a modern care home located on Woodville Road where you’ll be close to the local community with schools, parks, churches and cafes nearby. It consists of 108 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **About the Role** As the...

  • Recreational Activities Officer

    2 weeks ago

    Tweed Heads South, Australia Bupa Full time

    **About the Role** As the Recreational Activities Officer, you will drive the energy, engagement, and participation of residents into a range of social, recreational, and cultural activities. You will also lead mental health and wellbeing programs which empower our resident's choices and independence. **Duties** - Plan, organise, and lead activities for...

  • Lifestyle and Community Coordinator

    5 days ago

    Woodville South, Australia Bupa Full time

    **About the Home** Bupa Woodville is a modern care home located on Woodville Road where you’ll be close to the local community with schools, parks, churches and cafes nearby. It consists of 108 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **Benefits of Bupa** - Supportive,...

  • Speech Therapist

    Found in: Talent AU C2 - 2 weeks ago

    South West, Australia HealthcareLink Full time

    Job title: NDIS Speech Pathologist Salary: Fantastic rates based upon experience + super + allowanceLocation: Bunbury, WAPosition PurposeThe Speech Pathologist will be responsible for specific assessments, interventions and planning predominantly in the NDIS framework to increase participants' communication and independence in all aspects of their lives....

  • WHS Administrator

    Found in: Talent AU C2 - 3 weeks ago

    South Melbourne, Australia Melbourne City Mission Full time

    Summary Join our passionate team at Melbourne City Mission to make a positive impact on Work Health and Safety on a Part time (0.6) basis Be part of an engaging team that thrives on challenges Competitive remuneration package with salary packaging benefits available About the program MCM (Melbourne City Mission) is a leading community...