Despatch Operator

3 weeks ago

Tullamarine, Australia Australia Post Full time

**Job no**: EOI-Despatch Officer_2023

**Brand**: StarTrack

**Categories**: With our customers, Business support

**Work type**: Permanent Full Time

**State**: VIC

**Location**: Tullamarine

Here’s your chance to join the team our Same Day Operation Team as a Despatch Operator.

**What you will be doing**:

- Be diligent in your work. If you’re professional, reliable and punctual, and support your fellow team members, you’ll thrive here.
- Handle high volumes of inbound calls. You will need to be able to work calmly under pressure using your resilience to move from one customer to the next.
- Resolve customer queries quickly and accurately. You’ll be an expert problem solver, focused on delighting our customers, with first call resolution a priority.
- Have an eye for detail. You’ll need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.

**What we’re looking for**:

- We’re after people with a passion for working through customer queries with a focus on solutions, highly capable in:

- Actively listening to customers queries with empathy and positivity
- Sound written and verbal communication skills
- Computer savvy - able to learn new systems, software and processes quickly
- Work both as part of a team as well as an individual contributor

**Multiple positions available (different shift times per position)**:

- 07:00 - 15:06
- 10:00 - 18:06
- 15:24 - 23:00
- Rotating roster - 24/7 availability required

**What’s it like to work here?**
- We’re a team of like-minded people who love helping our customers and our communities. It’s a supportive environment where your individual contribution is recognised and appreciated.
- You’ll be encouraged to pursue your career goals and get the most from your talents with ongoing training and development.
- Be part of the broader Australia Post Group, which employs over 55,000 people and offers hundreds of services. You can read more about the group here.

**Together, our differences make us stronger**

We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.

**Ready to take the next step in your career?**

**Advertised**: 09 Jun 2023 AUS Eastern Standard Time
**Applications close**: 30 Jun 2023 AUS Eastern Standard Time

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