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Team Leader, Client Technology

4 weeks ago

Brisbane, Australia Queensland University of Technology Full time

$129,062 to $135,207
- Ongoing, full-time
- Both Gardens Point and Kelvin Grove campuses
- **Reference number: 24676b**:

- ** Term**: Ongoing, full-time basis
- ** Remuneration**: Total remuneration range: $152,734 to $160,006 pa (HEW9) (inclusive of $129,062 to $135,207 salary pa, 17% superannuation and 17.5% recreation leave loading)
- ** Location**: Both Gardens Point and Kelvin Grove campuses
- ** Open to**:Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

**Who are we looking for?**
We are seeking a Team Leader, Client Technology to join Digital Business Solutions, Administrative Division.

The Team Leader, Client Technology provides leadership, management and coordination to a team of technology specialists across a range of activities. This role is responsible for prioritising workloads across the team and managing competing priorities to ensure the delivery of efficient and effective client focussed technology support services across QUT.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**About us**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.
DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

**What you need to succeed**
- Education, training and/or relevant experience equivalent to postgraduate qualification together with extensive relevant experience leading frontline technical service teams.
- Proven leadership skills, including the ability to motivate and inspire team members, provide clear direction and negotiate, manage and escalate any conflicts.
- Exceptional communication and interpersonal skills, highlighted by the ability to forge and manage positive relationships across all organisational tiers fostering a collaborative workplace with common goals.
- Proven ability to plan and develop operational roadmaps, lead process improvement, and coordinate projects, including the definition and realisation of benefits.
- Proven expertise in analysing complex problems, conducting root cause analysis, responding to critical incidents, and delivering comprehensive reporting and analysis to facilitate continuous service improvement.
- Demonstrated experience partnering with developers and vendors to implement contemporary and innovative technologies, processes and practices.
- Strong technical expertise and awareness of new and emerging technology and trends in the industry, including attainment of relevant industry certifications.

**Life at QUT**

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

**Belong at QUT**

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in