Labour Market Interview Officer

6 months ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 3
- Canberra, ACT
- $72,658 - $75,678

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Jobs and Skills Australia is an independent agency, responsible for providing advice to the Australian Government to improve Australia’s response to current, emerging, and future labour market and workforce skills and training needs.

The team you will be working in undertakes the Recruitment Experiences and Outlook Survey (REOS). The survey examines employers’ recruitment activities, outcomes, expectations, and needs. The survey is conducted in-house with a team of interviewers responsible for calling businesses to respond to the survey.

The results from the survey are presented in reports which are published on the Jobs and Skills Australia website.

**Duties and Responsibilities**
Labour Market Interview Officers conduct employer surveys to gather information from employers about their recruitment experiences.

Reporting to the Call Centre Supervisor, Labour Market Interview Officers are responsible for:

- Conducting telephone interviews with Australian employers using a set questionnaire script.
- Recording high quality data.
- Completing ad hoc survey tasks as required: coding data, cross-checking samples, meeting minutes, etc.

Skills required for the role:

- Oral communication skills of a high order to engage employers to participate in the survey.
- Ability to manage your time and other ad hoc tasks.
- Achieve call rates to ensure the survey program is delivered to a high quality.
- Uphold the APS code of conduct.
- Ability to work in a team environment and be supportive to other staff in the branch.
- Please note that those invited for an interview will be required to undergo a basic assessment of their oral communication skills._

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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