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Customer Service Officer

4 months ago

Perth, Australia HAYS Full time

12-month contract, Monday to Friday 8:30am
- 5:00pm, West Perth location

**Your new company**

One of the largest general insurance groups in Australia and New Zealand, that are known for a highly customer focused approach in everything they do. We currently have a vacancy available in their West Perth office within their inbound client service team.

**Your new role**

You will be responsible for handling queries from both new and existing customers, as well as supporting the internal sales representative teams. To be considered for this role, you will need to demonstrate great communication skills, ability to compete tasks in a timely manner and previous experience working within customer service, as well as:

- Provide efficient and effective query resolution for members.
- Offer customer advice and solutions within defined boundaries, including making decisions to escalate or on-refer calls as appropriate
- Work within a rules-based framework that means following strict, detailed policies and procedures, and meeting various compliance and regulatory requirements
- Deliver exceptional customer experiences that foster long-standing relationships
- Establish and maintain mutually supportive and transparent relationships with team members and key internal stakeholders
- Ensure all compliance and quality requirements are met to the business standards

**What you'll need to succeed**
- Previous customer service experience - for example, in contact centres, sales, hospitality, or retail (volunteer role experience included)
- Previous experience in effectively managing challenging customer conversations and resolving complaints and problems empathetically and equitably
- Well-developed rapport building, active listening, and communication skills (written, verbal, and interpersonal)
- Well-developed ability to process and recall information, and concentrate under pressure
- Intermediate computer, software, and other office-technology skills
- Demonstrated ability to work autonomously, meet KPI's, use initiative, and be resourceful
- Highly conscientious, with a level-headed, personable, and mature manner
- Emotionally intelligent, adaptable, and resilient

**What you'll get in return**

A working environment that provides professional growth as well as ongoing support, a competitive salary, wonderful team environment and an inclusive work culture. Please note it is required to have full time availability to work between operation hours e.g. 8:30am to 5:00pm.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**

**LHS 297508**

**LHS 297508**#2778255