First Response Case Worker

6 months ago

Caboolture, Australia The Salvation Army Full time

Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

The Salvation Army Australia’s Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

The Salvation Army Homelessness Services is seeking a First Response Case Worker to join our close-knit team

You will bring your innovation, adaptability, resilience, networking and time management skills forward to provide person-centred support to those in our community who are reaching out to the First Response Team.

Our First Response Team works with individuals and families (embracing diversity of family make-ups) who are at immanent risk of or are experiencing homelessness.

Our team consists of case workers across Brisbane City, Sunshine Coast, Gold Coast and now Moreton Bay. We work collaboratively to provide a comprehensive and resourceful response to participant needs. This position will be predominantly based in Moreton Bay but will work in multiple locations across the region.

You will successfully provide

Initial Assessment and Intervention
- Answer calls in a timely manner, with clarity and in plain English, providing initial response and assessment, inclusive of needs, risks and vulnerabilities
- Complete comprehensive initial assessment and intake which promote participation, self-determination and connection to community
- Utilising person-centred and trauma-informed practice to understand immediate needs, complete referrals and respond appropriately to risk
- Employ well developed interpersonal communication skills to respond to community members presenting in person and over the phone
- Ensure timely and accurate records and notes

Case Management
- Development of case plans alongside participants, which reflect their needs, goals and interventions to address barriers
- Continual assessment of presenting issues, vulnerabilities and needs from initial intake to exit
- Advocacy of participants' needs and vulnerability to stakeholders
- Working in a mobile capacity to meet with community members and stakeholders where required

You will have
- Tertiary qualification in Community Services and Social Work is desirable. A degree level qualification is preferred.
- Relevant experience in a social service environment including in client assessment and case management.
- Prior work experience or training in Domestic & Family Violence highly regarded
- Prior work experience or training in Mental Health highly regarded
- Previous experience providing case management type support over the phone preferred.
- QLD Working with Children Check
- Driver’s Licence
- First Aid Certificate

This is full-time, permanent position located in Caboolture, QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Crisis Level 2 Award.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
- Flexible working conditions
- Health, fitness and financial discounts / benefits
- Paid parental leave - 12 weeks
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
- Purpose driven career which has positive social and sustainable outcomes
- Employee Assistance Program - Independent confidential counselling service;
- Opportunity for career development;
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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