Aps3 Participant Support Officer

2 months ago

Geelong, Australia HAYS Full time

Federal Government | 18 months | Full time

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria.

My Federal Government Client is currently seeking multiple APS3 Participant Support Officers for their Geelong CBD front office location on a full time, 18 month temporary assignment.

**Your new role**

You will work standard full time business hours, undertaking procedural, clerical and administrative support and operational tasks including:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the business systems

**What you'll need to succeed**

To succeed as the APS3 Participant Support Officer, you will need:

- Experience in both an administrative and customer service capacity, responding to external stakeholder enquiries
- IT proficiency in the MS Office suite (Word, Excel, Outlook)
- Exceptional communication skills, both written and verbal
- Highly organised with the ability to prioritise tasks
- An empathetic and understanding nature with the ability to work with vulnerable groups
- A team player
- Australian Citizenship

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government Agency, and a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Senior Recruitment Consultant

**LHS 297508**#2776558

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