Analyst, Risk, Quality and Complaints

2 weeks ago

Newcastle, Australia SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.

Get To Know The Team:
Working for SS&C’s Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development. This role directly supports people’s long-term financial well-being by helping them manage their retirement savings, making it both fulfilling and impactful. The essential nature of the superannuation industry ensures job stability and growing demand, while the work spans finance, customer service, technology, and compliance—providing diverse career paths.

You’ll be part of a closely collaborative team that leverages new technologies to enhance efficiency and member experience, creating a dynamic, customer-focused environment with room for both personal and professional growth.

What You Will Get To Do:
Key responsibilities:
- Support the Risk Managers and business in executing the incident management process, ensuring timely and effective resolution.- Administer the control assurance program to ensure compliance with the risk management framework.- Prepare reporting and analyze trends in incidents, quality assurance, and complaints to identify areas for improvement.- Support the Complaint Managers and business in executing the complaints management process including monitoring of due dates to ensure adherence to compliance standards- Promote a culture of risk awareness and proactive risk management within the organization

What You Will Bring:
- Experience in risk management, quality assurance, or complaints handling within the superannuation or financial services industry.- Strong analytical and problem-solving skills.- Strong analytical and problem-solving skills, with the ability to make data-driven decisions- Excellent verbal and written communication skills, with the ability to adapt communication to the audience- High attention to detail- Knowledge of superannuation and systems- Ability to adapt quickly to changing environments

Recruitment Process- MS Teams Screening - TA Partner- 1 Hour Behavioral Interview - Hiring Manager/s- Offer

Why You Will Love It Here

At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.- SS&C Advantage is a comprehensive reward and wellness platform- Income protection insurance and salary continuance- Death and TPD insurance (Available through SS&C Superannuation Fund)- Private Health Insurance discount- Generous Bereavement & Compassionate Leave- Primary & Secondary carers paid parental Leave- Focused on Mental Health- Employee Assistance Program (EAP)- Hybrid Working Model

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Check

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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