Customer Service Manager Primary Processing

4 weeks ago


Sunshine Coast, Australia Kilcoy Pastoral Company Full time

**ABOUT US**

As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eat

Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity.

We are constantly looking for problem solvers who combine creativity with passion in our quest in to deliver fresh, natural, and convenient food solutions across the globe.

**Your future in food starts here as**

**Customer Service Manager - Primary Processing**

**THE OPPORTUNITY**

This is a **NEW** opportunity. As Customer Service Manager - Primary Processing, your main responsibilities will be to champion and lead the customer experience excellence across the KGF AU group and leading the Customer Service team to provide best in class service our customers.

**ABOUT YOU**

You will have previous experience working within a customer service environment, and possess the knowledge of how to lead teams and set up practices to cover:

- Ownership of the customer service process
- Order to Bill (O2B) elements of the customer journey
- Continuous Improvement programme that demonstrates progression towards best in-class customer experience
- Management of the customer & consumer feedback process, including successful resolution of customer complaints and claims
- Training and development of the Customer Service team

**TO BE SUCCESSFUL**

You will have:

- 4+ years’ experience in a Customer Service Function
- Leadership role in Customer Service teams, or similar
- Degree qualification
- People leadership & development
- Experience with relevant digital systems (ERP)CAAT experience

**ON OFFER**

This is a long-term career opportunity, working for a global business with a Corporate Head Office on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $1.8 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

**HOW TO APPLY**

**_ For the health and safety of staff and visitors, Kilcoy Global Foods has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 and providing digital evidence of your vaccination status._



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