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Future Student Consultant

4 months ago

Bundoora, Australia La Trobe University Full time

**Work type**:Continuing
- Full-Time, Continuing opportunity
- Competitive Salary including 17% Superannuation
- Based at La Trobe University’s Melbourne (Bundoora) campus

**About the position**

The Future Student Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted, and effortless experience to achieve student load targets across pathways, and undergraduate and postgraduate programs.

The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities, and student services available at the campuses, and works to deliver excellence in customer-first enquiry management to communicate the distinctive La Trobe offer to prospective students.

The position holder manages customer engagement within the Sales Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities, and events may involve direct contact with children.

**Skills and Experience**

To be considered for this position, you will have;
- Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
- Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted, and effortless customer experiences.
- Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to a dynamic sales environment.
- Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate, and pathways) and influencers, academic staff, and members of the public.
- An ability to master knowledge from a broad range of courses and deliver information to customers that is clear and personalised.

**Desirable**:

- A good understanding of the higher education environment that includes the sales funnel from first enquiry to enrolment.
- Leadership experience in a contact centre environment
- Please refer to the Position Description for other duties, skills and experience required for this position._

**_ Welcome to Bundoora campus - Please click on the video link below: _**

**Benefits**:

- **17% employer contributed superannuation**:

- **On site child care facilities**:

- **Flexible work arrangements**:

- **Discounts for staff and their family members to study a range of La Trobe courses**

**How to apply**

Closing date: By 11:55pm Tuesday, 25th June 2024

Position Enquiries: Nav Bains - Senior Coordinator, Domestic Student Recruitment (Sales Centre)

Recruitment Enquiries: Bianca Trajanov - Talent Acquisition Consultant
- **Cover letter;**:

- **An up to date resume**:

- **A separate document addressing each bullet point under the Essential Criteria ‘Skills and knowledge required for the position’, which is located in the position description.**

**Aboriginal and Torres Strait Islander Applicants**

**_ All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement_**.