Manager, Quality

4 weeks ago

Docklands, Australia North Western Melbourne Primary Health Network (NWMPHN) Full time

**Manager, Quality & Risk**:

- Docklands, Australia
- Reference: 6677624
- **An exciting opportunity exists for a dynamic individual with leadership experience in Quality and Risk management to join our organisation.**:

- **1.0 Full Time, Maximum Term role until February 2026 (Parental leave cover)**:

- ** Base remuneration starting from $116K + super + salary packaging**:

- ** Generous NFP salary packaging options up to $18,550**:

- **Docklands office location with option to work some days at home**

The Manager, Quality and Risk is a key role responsible for providing leadership and direction to the Organisation, Executive Team, and Managers in the planning, implementation, and monitoring of quality improvement and risk management programs. Also, as a key point of contact to advise and support the various committees.

**About Us**

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

**What are PHNs?**

PHNs have been established with two key objectives:

- Increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place, at the right time.

**A typical week may include**:

- Supporting our leadership team in the implementation, maintenance, and review of the risk management framework, including reporting and actioning of risks
- Overseeing the effective operation of the organisation's QMS, including:

- developing, maintaining, and improving organisational policies and processes
- overseeing and reporting on quality improvement initiatives
- reporting of feedback and complaints regarding our commissioning work and other external activities (e.g., community engagement, collaborative partnerships)
- Coordinate and provide advice on the review of critical and adverse clinical incidents and/or Root Cause Analysis and ensure progress on the implementation of recommendations arising from such reviews.
- Design, prepare, and monitor Risk and WHS&E plans and metrics.
- Support programs in client/patient safety and improvements across the business units
- Manager two direct reports - Quality Systems Lead and Work Health, Safety & Environment Officer

**We are looking for someone who has**:

- Experience in the management and maintenance of Quality Management Systems and understanding and commitment to ISO 9001 Quality Requirements
- Experience in the management and maintenance of an organisational Risk Framework, covering emergency response, incident management, and Business Continuity Management plan.
- High levels of verbal communication, interpersonal and negotiation skills to establish and maintain relationships with key internal and external stakeholders
- Well-developed organisational skills, including an ability to set priorities and pursue tasks to completion and achieve targets within deadlines
- Ability to transfer your knowledge to new horizons, as you may not have previously worked in the health sector, as health sector experience is not a prerequisite.

**What's in it for you?**
- A friendly and supportive professional environment
- Career progression opportunities

**Other Benefits**:

- Life Leave - up to 4 days of paid leave a year for cultural celebrations, family events, or your birthday
- Additional paid leave at Christmas/NY
- Fun social club and health and wellbeing activities

**NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.**
- Applications Close: 25 Oct 2024

  • Manager, Quality and Release Management

    23 hours ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...

  • Senior Quality Assurance Manager

    2 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    About the Role:We are seeking a highly skilled Senior Quality Assurance Manager to lead our QA team in delivering high-quality technology solutions that meet business needs. As a key member of our team, you will be responsible for leading a team of QA engineers to undertake all quality engineering activities required to deliver technology solutions.Key...

  • Senior Quality Assurance Manager

    2 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    About the Role:We are seeking a highly skilled Senior Quality Assurance Manager to lead our QA team and drive quality engineering activities across our technology solutions.Key Responsibilities:Lead a team of QA engineers to undertake testing activities and deliver high-quality technology solutions.Apply test modeling techniques and QA best practices to...

  • Senior Quality Assurance Manager

    2 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    About the Role:We are seeking a highly skilled Senior Quality Assurance Manager to lead our QA team and drive quality engineering activities across our technology solutions.Key Responsibilities:Lead a team of QA engineers to undertake testing activities and deliver high-quality technology solutions.Apply test modeling techniques and QA best practices to...

  • Quality Designer

    5 months ago

    Docklands, Australia Electronic Arts Full time

    Joining Frostbite means becoming part of a team that’s not just passionate about gaming, but also about creating the technologies that power some of the most spectacular gaming experiences. We offer a collaborative, inclusive environment where innovation excels, and your contributions have an impact on the visual quality of games enjoyed by...

  • Quality Assurance Specialist

    4 weeks ago

    Docklands, Australia Link Group Full time

    **About MUFG Pension & Market Services** MUFG Pension & Market Services is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are...

  • Quality Assurance Specialist

    4 weeks ago

    Docklands, Victoria, Australia Link Group Full time

    About MUFG Pension & Market ServicesMUFG Pension & Market Services is a global business that connects millions of people with their assets – safely, securely, and responsibly. With over 6,500 employees across 4 continents, we continue to grow and expand our services.We are a leading administrator for super funds in Australia, serving many household names....

  • Quality Assurance Specialist

    2 weeks ago

    Docklands, Victoria, Australia Link Group Full time

    About MUFG Pension & Market ServicesMUFG Pension & Market Services is a global business that connects millions of people with their assets – safely, securely, and responsibly. With over 6,500 employees across 4 continents, we continue to grow every day.MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the...

  • Quality Assurance Professional

    6 days ago

    Docklands, Victoria, Australia Link Group Full time

    About MUFG Pension & Market ServicesMUFG Pension & Market Services is a global business that connects millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services, and we are...

  • Quality Assurance Specialist

    4 weeks ago

    Docklands, Australia Link Group Full time

    About MUFG Pension & Market Services MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.MUFG Retirement Solutionsis the largest business under MUFG Pension and Market Services and we are the...

  • Quality Assurance Lead

    3 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    Job Title: QA LeadAbout the Role:We are seeking a highly skilled QA Lead to join our team at Medibank Private Limited. As a QA Lead, you will be responsible for leading a team of QA Engineers to undertake all quality engineering activities required to deliver technology solutions that meet the business needs.Key Responsibilities:Lead a team of QA Engineers...

  • Quality Assurance Lead

    3 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    Job Title: QA LeadAbout the Role:We are seeking a highly skilled QA Lead to join our team at Medibank Private Limited. As a QA Lead, you will be responsible for leading a team of QA Engineers to undertake all quality engineering activities required to deliver technology solutions that meet the business needs.Key Responsibilities:Lead your team to undertake...

  • Software Quality Assurance Leader

    2 days ago

    Docklands, Victoria, Australia Medibank Full time

    Unlock Your Potential as a Quality Assurance LeaderWe're seeking an experienced Quality Assurance Leader to join our team at Medibank. As a key member of our Quality Engineering team, you'll play a critical role in leading our team of QA Engineers to deliver high-quality technology solutions that meet business needs.Responsibilities:Lead testing activities...

  • Quality Assurance Team Lead

    1 week ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Team Lead to join our team at Medibank Private Limited. As a key member of our quality assurance team, you will be responsible for leading a team of QA engineers to deliver high-quality technology solutions that meet business needs.Key Responsibilities:Lead a team of QA engineers to undertake...

  • Program Officer, Quality Improvement

    2 months ago

    Docklands, Australia North Western Melbourne Primary Health Network (NWMPHN) Full time

    **Program Officer, Quality Improvement**: - Docklands, Australia - Reference: 6665330 - **Enhance the development of quality improvement through a domestic and family violence project within the primary health care sector**: - ** Full Time (1.0 FTE), Maximum Term until 30 June 2026**: - ** Remuneration approx. 70K - 80K + superannuation + salary...

  • QA Lead

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled QA Lead to join our Enterprise Digital team at Medibank. As a QA Lead, you will be responsible for leading a team of QA engineers to deliver high-quality technology solutions that meet the business needs.Key ResponsibilitiesLead a team of QA engineers to undertake testing activities required to deliver...

  • QA Lead

    3 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About MedibankWe're a leading health insurer in Australia, dedicated to creating the best health and wellbeing for all Australians. Our mission is to make a real difference in people's lives, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled QA Lead to join our Enterprise Digital team. As a QA Lead, you'll be...

  • Quality and Care Associate

    5 months ago

    Docklands, Australia Mercer Full time

    **Quality and Care Associate - Care & Living with Mercer** **Aged Care** **What can you expect?** Care & Living with Mercer (CaLM) is a unique service helping ageing Australians and their carers understand and more easily access aged care and living options. The guidance and advice is made available to Australians through their employer or Superannuation...

  • Quality and Care Associate

    4 months ago

    Docklands, Australia Mercer Full time

    Care & Living with Mercer (CaLM) is a unique service helping ageing Australians and their carers understand and more easily access aged care and living options. The guidance and advice is made available to Australians through their employer or Superannuation fund as a benefit, via selected financial advisors or to consumers directly. CaLM has the goal of...

  • Case Manager

    3 weeks ago

    Docklands, Australia Link Group Full time

    Overview With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager is the primary role to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the claiming process. The Case Manager ensures members / claimants receive accurate correspondence,...