Assistant Product Innovation Officer

6 months ago

Sydney, Australia NSW Government Full time

**Assistant Product Innovation Officer, Ongoing role, Parramatta location with hybrid working**

An exciting opportunity has arisen for an Assistant Product Innovation Officer to join our Business taxes Team within Revenue NSW.

This role forms part of the Business Taxes branch of Revenue NSW and undertakes the administration of a number of state taxes, unclaimed money, and grants. Business Taxes supports our customers to comply and undertakes compliance audits and investigations.

The Business Taxes Product, Quality and Innovation team is a new unit which supports Business Taxes through staff development, customer education, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch.

**Some of the key responsibilities include**:

- Support continuous improvement projects that deliver innovative and/or automation solutions to business needs.
- Support in the development of process maps, work instructions, test plans and UAT
- Support the Business Excellence team in defining requirements, testing, providing SME knowledge and change management.
- Liaise and respond to internal stakeholders’ requests where system problems are identified to ensure continuous improvement of the business and timely resolution of issues

**To be successful in this role, you will demonstrate**:

- Previous experience working on small IT projects
- An ability to collaborate with a range of stakeholders, developing and fostering strong relationships
- Initiative and be a self-starter that takes accountability for their work and is comfortable making decisions within their own discretion.
- Ability to collate and translate ideas into actionable solutions that support project outcomes

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

**Further Information**

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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